Arriva Group
Retail Service Managers- Edinburgh
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retail Service Managers – Edinburgh (On Board Catering Crew)
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Edinburgh throughout 2026.
What you’ll be doing
As a Retail Service Manager, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service through the train, and making every journey a positive experience for our customers.
From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.
What’s in it for you?
- Starting salary: £26,888 pa during training, rising to £34,061 after successful training (based on a 38-hour week)
- Permanent, full-time position with great career prospects
- Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
- Opportunities to grow within a national transport brand.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We are Looking For
We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:
- Excellent people skills – confident, approachable, and great at connecting with customers.
- Customer service driven – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
- Strong work ethic – reliable, consistent, and committed to high standards.
- Team player – work seamlessly with onboard crew and local colleagues.
- Flexible – able to work early mornings, evenings, weekends, and bank holidays.
- Well-presented – professional appearance that reflects our brand.
- Personality – we want authentic, energetic individuals, not robots!
Location Requirement
You must live within 1 hour’s commute of Edinburgh and be able to travel at unsocial hours reliably.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join CrossCountry?
At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.
In return our benefits include:
- Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
- Entry into the Pension Scheme
- Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
- 75% off travel on other UK rail companies
- Discounted European rail travel after one year.
Application Deadline: Friday 4th September 2026.
Please note, successful applicants will be required to attend a medical and have a DBS check.
Join us and be part of something bigger – making journeys better, one customer at a time.
Did you know you can set up alerts for new job opportunities?
Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills