Audley Travel
Retail Skills Trainer
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🌍 Embark On Your Next Adventure 🌍
Are you passionate about developing people, creating exceptional customer experiences, and bringing learning to life? If you thrive on coaching others to be their best and enjoy working in a dynamic retail environment, we'd love to hear from you.
📍 This is a field-based role supporting our retail stores across the UK and will require regular travel. To facilitate this, the successful candidate will ideally be based in the Reading or Cambridge area and must hold a full UK driving licence
Travel Shaped Around You: The Audley Way
We believe the best trips are those that reflect our client's unique way of seeing the world. For over 30 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.
✨ See more about life at Audley Travel ✨
Role Highlights
- Shape the Retail Experience: Design and deliver engaging training programmes that develop hospitality, customer service, relationship-building, and consultative selling skills across our retail store network.
- Coach for Success: Work closely with Store Managers and colleagues, providing coaching, feedback, and development plans that help individuals reach their full potential.
- Bring Our Values to Life: Embed Audley's values into everyday client interactions, ensuring a consistent and memorable experience in every store.
- Drive Business Performance: Build confidence in consultative selling, storytelling, objection handling, and client engagement to help teams create meaningful travel conversations.
- Travel Across the UK: Support colleagues throughout our retail network, bringing learning directly to our stores and adapting to different teams and environments.
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It Would be Great If
- You have experience delivering training, coaching, or facilitating learning within retail, hospitality, customer service, or a similar environment.
- You're a confident presenter who can engage and inspire a variety of audiences.
- You understand what exceptional customer service and consultative selling look like and enjoy helping others develop these skills.
- You build rapport easily and provide constructive feedback that enables people to grow.
- You're highly organised, adaptable, and comfortable managing priorities across multiple locations.
- You hold a full UK driving licence and enjoy travelling as part of your role.
What's In It For You
- 📍 Field-based role supporting our stores across the UK. Ideally based in the Reading or Cambridge area.
- 💰 Salary of £44,000 - £48,000 (Depending on experience)
- ❤️ 🩹 Life insurance & Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
- ⭐ Holiday - 25 days rising to 30 days with length of service
- 🎉 A day off for your birthday
- 🌳 A day off for volunteering to support a charity, local support group or community work of your choice
- 👟 Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
- 🛒 Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
- ✨ Enhanced family leave & pension scheme
- ✈️ Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
- 🏅 Long service awards & sabbatical leave
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The Interview Process
Our interview process involves 3 main stages:
- An introductory call with one of our recruiters to discuss your experience, motivations, and the role in more detail.
- A Microsoft Teams interview with members of the hiring team, where you'll deliver a short training session, giving you the opportunity to showcase your facilitation and presentation skills.
- Outcome and final feedback. We also encourage you to provide us feedback, if you wish, to help us improve our recruitment process.
We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on careers@audleytravel.com.
We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!
🎯Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel!
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