Northampton Saints
Retail Store Manager
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About the role:
Northampton Saints are looking for a Retail Store Manager to help lead the day-to-day delivery of the Club’s retail operation across our physical store, matchday outlets and online fulfilment activity.
This is a great opportunity for someone with a strong retail background who is ready to take their first step into management, or who is early in their management career and looking to develop within a professional, fast-paced and supportive sporting environment. You will be joining a small team where your contribution will be visible, valued and central to delivering a brilliant supporter and customer experience.
Working closely with the Head of Retail / Commercial Lead and the E-commerce Manager, you will help ensure that the Saints Store is well organised, commercially effective, appropriately stocked and focused on delivering excellent service. The role will involve a mix of store management, team coordination, stock management, matchday preparation, customer service and online order fulfilment.
You will be required to work Saturdays and Match Days.
What you’ll be doing:
- Helping to drive revenue and strong sales performance across the Club’s retail stores.
- Ensuring the store and matchday retail areas are well presented, appropriately stocked and ready to trade.
- Supporting and coordinating a small team, including rotas, day-to-day supervision, service standards and payroll administration.
- Preparing for matchdays, including merchandising, stock movement and the operational readiness of satellite retail stores.
- Coordinating online order fulfilment, including picking, packing and dispatching customer orders accurately and on time.
- Responding to customer service queries and resolving issues relating to product availability, order accuracy, delivery, click and collect, stock discrepancies and replenishment.
- Working collaboratively with colleagues in Ecommerce, Marketing and other internal teams to support campaigns, product launches and engaging store displays.
- Contributing to a positive, professional and customer-focused retail environment that reflects the standards of Northampton Saints.
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About you:
We are looking for someone who enjoys working in retail, takes pride in delivering excellent customer service and is ready to build their confidence as a people manager. You may already be supervising colleagues, acting as a keyholder, leading shifts or informally supporting others in a retail setting, and now be looking for the opportunity to take on more ownership.
You will be organised, proactive and comfortable working in a busy environment where priorities can change quickly, particularly around matchdays and product launches. You will have good attention to detail, a positive approach to problem solving and the confidence to communicate well with customers, colleagues and internal teams.
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We’d love to hear from you if you have:
- Experience working in a retail, customer-facing or store environment.
- An interest in developing your leadership and people management skills.
- Strong organisational skills and the ability to coordinate day-to-day activity.
- A customer-first approach and a commitment to high service standards.
- Confidence using systems, handling stock processes or supporting online order fulfilment.
- A collaborative, values-led approach and a willingness to get involved as part of a small team.
- Flexibility to support matchday and peak retail activity, including some evenings and weekends where required.
Why join Northampton Saints?
At Northampton Saints, every role plays a part in creating memorable experiences for our supporters and contributing to the success of the Club on and off the pitch. This role offers the chance to grow your management experience in a unique retail environment, work closely with passionate colleagues and be part of a Club with a proud history, strong community connection and ambitious future.
If you are enthusiastic about retail, enjoy working with people and are ready for the next step in your career, we would love to hear from you.
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