Glassworks London
Retail Store Manager - Covent Garden
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About Glassworks
Glassworks London is an independent women's fashion brand founded in 2010. Our design-led boutiques are refreshed weekly with small runs of new-season fashion. We're growing fast, with five London boutiques, a store in Brighton and our sights set on the US. We're building a brand for the long term, and we want people who want to grow with us.
The Role
We're hiring a Store Manager for our Covent Garden boutique. A natural leader who runs the floor with energy, knows their numbers inside out, and turns every visit into a sale.
This is a commercial, customer-facing role. Your focus is sales and service, building a team and a store experience that keep our customers coming back.
What You'll Be Doing
- Leading from the shop floor through confident selling, styling and customer engagement
- Delivering and exceeding weekly and monthly sales targets
- Coaching your team daily to strengthen their selling, styling and conversion
- Managing team performance directly, with clear standards and honest feedback
- Recruiting and developing a team of confident, capable sellers
- Running rotas, stock and visual merchandising to keep the store trading at its best
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Your KPIs
- Weekly and monthly sales vs target
- Conversion
- ATV and UPT
- Labour cost as a percentage of sales
- Team performance against individual sales targets
Who You Are
- A natural seller, and the kind of presence customers remember
- Commercially sharp, with the experience of carrying a target and hitting it
- A confident people manager who leads with clarity and holds a standard
- Decisive, self-directed, and energised by a fast pace
- Genuinely passionate about fashion, styling and great retail
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What We're Looking For
- Retail management or senior supervisory experience
- A proven track record on KPIs, with the numbers to show for it
- Strong leadership and people management skills
- Sharp commercial instinct and confident decision-making
What We Offer
- £30,000 salary + commission
- Generous staff discount
- Pension scheme
- Real ownership of a store, with clear progression as the brand grows internationally
Glassworks London is an equal opportunities employer and welcomes applications from all backgrounds.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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