Animal Welfare League Qld
Retail Store Supervisor - Southport
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NFP | New Role | Permanent Part-time Opportunity | Retail Award Level 4 $29.45 per hour
About Us
At Animal Welfare League of Queensland (AWLQ), our vision is a safe and caring environment for every companion animal. Guided by integrity, compassion, innovation, and optimism, we lead the animal welfare sector and strive for a brighter future for animals and our community.
The Opportunity
Our AWLQ retail stores are transforming as we grow our commercial presence and refresh our ‘Op Shops’ to 'Thrift Shops.' We want experienced Retail Supervisors to support our volunteers and lead day-to-day operations, while creating an outstanding customer experience. This opportunity is based at our established Southport Thrift Shop. The role is 32 hours a week, including weekends.
You will be a hands-on, experienced Retail Supervisor with a sharp eye for detail, supporting the overhaul of our store presentation, developing our volunteer team to drive sales, and maintaining the benchmark for our AWLQ Thrift Shop.
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Key Responsibilities
- Deliver outstanding customer service, creating a warm, friendly, and welcoming environment.
- Demonstrate hands-on support across customer service, volunteer coordination, store presentation, cash handling, and operational compliance.
- Lead, inspire, and motivate the volunteer team to be sales superstars.
- Support the roll-out of a new POS and Time & Attendance systems.
- Supervise POS operations, including opening and closing reconciliations, floats, and cash handling procedures.
About You
- Previous experience in guiding a team
- Excellent customer service skills to build loyal customer relationships
- Engaging interpersonal skills with a focus on team building
- Minimum 1–2 years of retail or customer service experience
- Results-driven with a continuous improvement mindset
- Collaborative team player who leads by example and thrives in a fast-paced, purpose-driven environment
- Creative thinker with an eye for detail and innovation
- Experience with POS & Time and Attendance systems
- Driver's Licence preferred
- Willingness to obtain a Police clearance
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How To Apply
If you're excited by this role and ready to support the future of animal welfare, we want to hear from you.
Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received, and we'll close the position once we find our ideal candidate.
Apply Now
About Us
At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.
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