Nisbets
Retail Supervisor
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Retail Supervisor
Job Overview
We are currently recruiting for a Retail Supervisor to work:
- 40 hours a week
- 5 days a week Monday – Saturday (flexibility may be needed)
- Annual Salary £29,428
In order to fully support the growth of our store, we are looking to recruit a Retail Supervisor to help the Store Management team in overseeing the daily operations.
Role Responsibilities
Key Tasks
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Store Operations:
- Responsible for Opening and Closing of the store in a manager’s absence.
- Responsible for daily floor plan, ensuring the right people are in the right place at the right time, doing the right things to drive results.
- Acts as a role model to the team, demonstrating excellent end-to-end customer service and motivating the team to do the same.
- Plans and executes motivational, inspirational, informative team briefs throughout each day.
- Understands KPIs and how they are used to drive Store results.
- Takes ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes, and ATV to maximize profitability of the store.
- Takes a leading role with Store Outreach by ensuring activities and resources are incorporated into the daily plan. Demonstrates best practice to the team during phone calls and visits.
- Identifies revenue potential within the local area including Regular and New Business opportunities.
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General Duties:
- Partake in general shop floor duties, including stock replenishment and processing deliveries. Including but not limited to housekeeping, stock replenishment, and processing deliveries.
- Ensure the Store consistently exceeds visual merchandising standards including promotional areas to meet compliance.
- Accurately complete stock auditing processes in line with company compliance.
- Ensure the team processes customer payment transactions in line with policy.
- Ensure end-of-day reconciliation is completed in full while ensuring discrepancies are investigated and reported in line with policy.
- Daily floor walk document completed to ensure Store standards are consistently met and the Team understand the importance.
- Conduct weekly role play scenarios to develop the team's skills in areas such as sales, conflict resolution, and outreach.
- Adhere to daily operating checklist, delegating and following up with the team to ensure the smooth running of the Store.
- Treat all visitors to the store with respect and consideration using training provided to assess and approach difficult situations with the aim of a positive solution.
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Required Qualifications
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Experience:
- Experience in customer service within any sector.
- Supervising a team.
- Delegating and organizing workload.
- Experience of working with targets and KPIs.
- Retail experience.
- Rota management.
- First point of escalation.
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Skills:
- An open and inclusive outlook with interpersonal sensitivity.
- Enjoys motivating a team to achieve targets.
- Organized with great timekeeping.
- Basic numeracy and literacy skills.
- Basic IT skills.
- Great verbal and written communicator.
- Driven by team and personal success.
Benefits
- Competitive base salary.
- Performance-related bonus paid quarterly onto your annual salary (pro rata for part-time).
- 20 days holiday plus an attendance bonus which can mean up to 4 days additional annual leave or a cash payment.
- Christmas Gift Payment.
- Ongoing training and support, in-store and through our learning management platform.
- Excellent opportunities for career development, in Retail or the wider business.
- Access to hundreds of high street discounts.
- Staff Discount applicable to all products and up to 60% on own brand products.
- Employee Assist Programme with access to 24-hour counseling.
About Us
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.
We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers, and problem solvers who are as determined to grow, develop, and succeed as we are.
We’re determined to take the next step. But we need your help to do it. It’s all about you.
If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.
You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever-changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.
We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets delivers the equipment they need to excel. If you join our team, you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading, and our determination to be a fully transparent business at the forefront of all we do.
Ready to take the next step with us? Apply today.
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