Punch Pubs & Co
Retail Systems Field Support
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At Punch Pubs we’re aiming to be the 5* pub company.
We want to create a world-class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition, and fulfillment in their roles.
The job description sets out what we need from you to be successful in your role and what you can expect in return.
Come as you are — and thrive
At Punch, we believe great pubs are built by great people, and great people don’t all look, think, or act the same.
We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.
If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.
We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.
Role Overview
Working within the awesome IT Team, the role provides national multi-functional technical support to the business through the following areas:
- Deployment – Primary contact for assessing and delivering system and infrastructure upgrades.
- Supporting the Opening of Pubs within our growing Management Partnerships division, roll out of Projects, managing and supporting the implementation of ePos, Payments, Order @ Table, Wi-fi solutions, and Capex programme.
- This includes the deployment and testing of Point of Sale (POS), card and smart payments, handheld (POS), digital online ordering, and other consumer-facing retail functionality, all to enhance our guest experience.
What You’ll Get In Return
- Competitive salary
- Performance-related annual bonus
- Company pension
- Life insurance
- 25 holiday days + bank holidays
- Option to buy and sell holidays, plus long service days
- Retail and leisure discount schemes
- Car allowance
- Electric car salary sacrifice scheme
- Single cover private healthcare
- Health and wellbeing suite via Perkbox
- Employee assistance programme via Perkbox
- Free pay day drinks
- Progression and development opportunities
- Pub discount scheme
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Accountabilities
- Act as primary lead conducting system surveys and implementing hardware and delivering infrastructure upgrades.
- Take ownership and be the point of contact for escalated queries in the event of service issues.
- Providing first-class IT operational support to our Pubs, Operational & Property Teams.
- Regular attendance at Capex / Investment Programme and Operational Regional team meetings to keep up to date with business activity and to build and maintain strong relationships – ensuring that activity is planned in line with transfers and investments programme.
- In conjunction with all the appropriate internal teams and third parties, manage all IT involvement in acquisitions, refurbishments, and disposals of Management Partnership pubs.
- Support the successful deployment of retail systems and payment solutions across the UK at Pub level.
- Prompt response in helping to troubleshoot issues within our ePos/Comms & Wi-Fi deployment.
- Striving for a right first-time approach when dealing with all pub-related queries.
- Ability to recognize and quickly respond to the wider business activity and objectives, identifying ways in which the wider IT function can support.
- Deliver exceptional customer service and support to both external customers and internal stakeholders in a professional manner and in line with company policy.
- Self-motivated, able to work on own initiative and drive results.
- Building strong and effective relationships across all areas of the business and externally with our key suppliers.
- Proactively liaise with field operations, internal support teams, and suppliers as appropriate, in order to achieve accurate completion of all tasks and enquiries.
- Any other ad hoc work as required in order to support the team and wider business.
- Carry out onsite surveys to identify the most appropriate IT solutions and deliver system enhancements.
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Key stakeholders
- Operational & Property/ Investment Teams
- ePos/ Communication suppliers
- Payment Services Suppliers
- Internal Teams
- The wider IT team
Person Specification – Technical Competencies/Professional expertise
- A good understanding of telephony and wi-fi deployment is essential.
- Relevant experience demonstrating technical and process knowledge.
- Knowledge of hospitality operations is highly desirable.
- Experience in supplier & project management is desirable.
- Ability to confidently form effective working relationships and communicate effectively with colleagues at all levels of the business and with external suppliers.
- Ability to work in a fast-paced environment, being flexible and able to cope under pressure/adapt to changing priorities.
- Excellent problem-solving skills.
- Competent user of MS Office programs.
- Full UK Driving license and ability to travel as per business demands.
- National role covering pub estate across the UK with overnight stays.
Interested?
Apply now!
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