National Trust
Retail Team Member
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Summary
We’re looking for Christmas Retail Assistants to join our fantastic team of staff and volunteers and help us deliver a brilliant experience for our visitors throughout the festive period.
Salary: £12.75 per hour
Contract Duration: Fixed term until 4th January 2027
Working Hours: You'll work 15 hours per week. Because this is a seasonal role, availability during our busiest festive dates is really important. You should therefore be available to work key dates across Christmas and New Year, including Christmas Eve, Boxing Day and New Year’s Day, as required.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What It's Like To Work Here
Christmas is one of the most exciting and atmospheric times of year at Dunham Massey. As the property comes alive for the festive season and Christmas lights, our shop becomes particularly busy, welcoming visitors throughout the day and into the evening. Our main shop will have extended opening hours alongside the Christmas lights, remaining open until 8.30pm. The property is also open across the Christmas period, closing only on Christmas Day.
To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.
What You'll Be Doing
As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers. This year, alongside our main shop, we will also be operating an additional Christmas pop-up shop within the house, so you may have the opportunity to work across both retail spaces.
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You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who We're Looking For
We’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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National Trust place: Dunham Massey, Altrincham, Greater Manchester, WA14 4SJ
Documents: [Retail Team Member - A1.pdf](Retail Team Member - A1.pdf)
Requirements
Compliance: Eligibility to Work in the UK
Additional information
Closing Date: 18 October 2026
Provisional Interview Date: 22 October 2026
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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