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Retail Assistant Apprenticeship
Excited about sustainability and giving fashion a second life? We have an exciting opportunity to gain real work experience across a dynamic trading team, developing the skills needed for a future in Retail.
We are looking for enthusiasm, willingness and drive to learn, and a genuine interest in a customer-focused career.
What you'll do at work
- Undertake apprenticeship learning and attend mandatory apprenticeship lessons to be able to progress through the apprenticeship.
- Assist the Superstore Manager in overseeing the day-to-day operation of the shop. This will include supervision of the volunteers, pricing of stock, and record keeping.
- Ensure that all donated goods are properly received into the shop and checked, sorted, and priced as promptly as possible; ensuring that there is always a reserve of stock, to maximize sales.
- Promote Gift Aid donations by all donors.
- Ensure that all goods offered for sale conform to health and safety and trading standards requirements and reflect the interests of St. Catherine’s Hospice.
- Ensure that unsaleable goods are disposed of in accordance with statutory requirements.
- Flexibility/mobility to visit other shops.
- Comply with Health and Safety Regulations, always ensuring the safety of staff, volunteers, and customers.
- Provide administrative support such as managing the trading email inboxes, electronic filing, and supporting day-to-day office operations.
- Work collaboratively with immediate colleagues and members of other directorates.
- Accurately record appropriate information on our Gift Aid database.
- Assist with the management of our collection and delivery system.
- Provide practical and administrative support to our e-Commerce department.
- To understand and shadow all roles within the Trading team, to gain a complete understanding of the retail operation.
- Keep in touch with developments at St. Catherine’s Hospice and in the charity retail sector by attending briefings, workshops, etc., organized by the Head of Trading or the Retail Operations Manager.
- Comply with Hospice policies and training relating to confidentiality, equal opportunities, GDPR, and security.
- Undertake any other duties considered to fall within the scope of the role.
Where you'll work
37-43 Queensway
Crawley
RH10 1EG
Apprenticeships include time away from working for specialist training.
You’ll study to gain professional knowledge and skills.
Training provider
REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED
Training course
Retailer (level 2)
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What you'll learn
Course contents
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures, and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face-to-face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimize stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures, and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face-to-face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimize stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
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Training schedule
Delivered online with remote support from Rewards Training throughout the apprenticeship.
The apprenticeship is typically complete within 14 months.
More training information
In addition, you will receive statutory and mandatory training for the role as well as learn from our charity retail experts.
Desirable qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About St Catherine’s Hospice
St. Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing, etc.) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse, and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values, and want to be a part of an outstanding team building something important, we’d love to hear from you.
https://www.stch.org.uk/ (opens in new tab)
Company benefits
- Annual leave: 25 days plus Bank Holidays
- Opportunity to buy/sell annual leave days
- Day off for volunteering & moving house
- Pension scheme with up to 9% employer contributions
- Life Assurance Scheme
- Counselling Offering
- Range of discounts
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Retail Assistant
The contact for this apprenticeship is:
REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED
jobs@stch.org.uk
01293447333
The reference code for this apprenticeship is VAC2000051619.
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