Customer, Vendor & Community Relations

• Promote and maintain exceptional customer service standards.
• Build and maintain positive relationships with customers, vendors, business partners, and community stakeholders.
• Resolve customer concerns, complaints, and service issues in a timely and professional manner.
• Support marketing initiatives, business development opportunities, and community involvement activities.
• Represent Mountain View Co-op in a professional manner consistent with company values.
• Identify opportunities to strengthen customer loyalty and expand business relationships.

Inventory, Asset & Logistics Management

• Oversee purchasing, receiving, storage, inventory control, and reconciliation activities.
• Monitor inventory levels, movement, replenishment, and product availability.
• Maintain accountability for fuel, propane, merchandise, parts, facilities, equipment, vehicles, and other company assets.
• Coordinate preventative maintenance and repair programs.
• Ensure required inspections and monitoring activities are completed accurately and on time.
• Protect company assets from misuse, loss, theft, or damage.

Safety, Compliance & Risk Management

• Promote and maintain a safe work environment for employees, customers, contractors, and visitors.
• Ensure compliance with company policies and applicable federal, state, and local regulations.
• Conduct required training, inspections, meetings, and follow-up actions.
• Investigate and document incidents, injuries, accidents, spills, releases, and operational concerns.
• Ensure employees receive appropriate training and follow established procedures.
• Maintain emergency preparedness and business continuity plans.
• Coordinate with regulatory agencies, contractors, emergency responders, and company leadership as necessary.
• Serve as the operational lead during emergencies and significant business disruptions.

Note: Detailed safety procedures and requirements are outlined in applicable Mountain View Co-op safety policies and training programs, which all employees in this role are expected to know and follow.

Administrative Responsibilities

• Maintain accurate operational, personnel, inventory, financial, safety, and training records.
• Complete reports, documentation, and communications in a timely manner.
• Communicate effectively with leadership, Human Resources, Accounting, Safety, and support departments.
• Participate in meetings, training programs, and company initiatives.
• Perform additional duties and special projects as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Knowledge Of:

• Retail and convenience store operations
• Petroleum, propane, bulk fuel, and related operational activities
• Inventory management, purchasing, and asset control practices
• Operational leadership and employee supervision
• Customer service and business development principles
• Budgeting, financial reporting, and profitability management
• Transportation, logistics, and supply chain coordination
• Workplace safety and regulatory compliance requirements
• Microsoft Office and business management systems

Ability To:

• Lead and develop employees across multiple operational functions.
• Analyze operational and financial information to make sound business decisions.
• Manage multiple priorities in a fast-paced environment.
• Build effective relationships with customers, employees, vendors, and community stakeholders.
• Communicate effectively, both verbally and in writing.
• Exercise independent judgment and problem-solving skills.
• Maintain confidentiality and professionalism.
• Travel throughout the assigned area as required.
• Work flexible schedules, including evenings, weekends, holidays, and emergency situations.

MINIMUM QUALIFICATIONS

Required:

• High School Diploma or GED.
• Three (3) years of retail, customer service, or related business experience.
• Two (2) years of supervisory or management experience.
• Valid Montana driver's license and ability to meet Mountain View Co-op driving requirements.

Preferred:

• Associate's or Bachelor's degree in Business, Management, Agriculture, Agribusiness, Marketing, Logistics, Energy, or a related field.
• Experience managing multiple departments, operations, or business units.
• Experience in fuel, propane, bulk petroleum, transportation, distribution, or rail-related operations.
• Experience with budgeting, inventory management, financial reporting, and business planning.
• Experience developing sales strategies and business growth initiatives.
• Forklift certification or ability to obtain certification.

PHYSICAL REQUIREMENTS

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. The employee must regularly:

• Stand and walk for extended periods.
• Communicate effectively with customers, employees, and vendors.
• Operate computers, POS systems, and office equipment.
• Reach, bend, stoop, kneel, and climb as necessary.
• Lift, carry, push, and pull up to 50 pounds.
• Drag a hose and connect/disconnect fittings as part of fuel delivery and rail car unloading operations.
• Move throughout the facility, surrounding grounds, fuel sites, and rail unloading area.
• Enter, operate, and exit motor vehicles; navigate uneven terrain.

WORK ENVIRONMENT

Work is performed in retail, office, and outdoor fuel-site environments. Regular exposure to varying weather conditions may occur; travel is required in all weather conditions. Exposure to fuels, lubricants, chemicals, propane, and other agricultural products may occur, including at the rail unloading/transload area. Moderate to loud noise levels are common depending on location. The position may require occasional after-hours support, emergency response, and travel between locations.

DISCLAIMER

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Mountain View Co-op reserves the right to modify duties and responsibilities as business needs change.

EQUAL OPPORTUNITY & REASONABLE ACCOMMODATION

Mountain View Co-op is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws. Employment decisions are made without regard to any legally protected characteristic. Mountain View Co-op is committed to providing reasonable accommodations to qualified individuals with disabilities. Requests for accommodation may be directed to Human Resources.