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Retailer Apprentice
Wm Morrison Supermarkets P L C Darlington (DL1 2PY)
Closes in 19 days (Tuesday 20 October 2026)
Posted on 30 September 2026
Summary
If you think you have what it takes to join our next generation of retail leaders, we’re offering a fresh start and a proper job right here in our stores. We are looking for a Retailer Apprentice to join our store as part of our Proper Jobs: Fresh Start Programme whilst completing a level 2 Retailer Apprenticeship Standard.
Wage: £16,523 a year
Training course: Retailer (level 2)
Hours: 25 hours. Fully flexible 5 days over 7. 25 hours a week
Start date: Sunday 1 November 2026
Duration: 1 year
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You’ll start by spending 13 weeks working as a Morrisons Customer Assistant, before progressing to a 12-month apprenticeship in Retailing. If you successfully complete your apprenticeship and assessments, you could then progress to our Sir Ken Morrison Leadership School. This is a six-month programme, which can kickstart your journey into retail management.
After 13 weeks, you’ll move to a Retailer Apprentice, and through the apprenticeship we’ll help you learn about the retail industry, from customer service, to sales, stock management, products, communication, teamwork, and loads more. We’re looking for friendly individuals to help to provide great customer service in our stores, along with using in-store tech to carry out tasks like stock counts and gap scans - playing a role in keeping our shelves stocked for our customers.
Where you'll work
Wm Morrison Supermarkets Plc
97 North Road
Darlington DL1 2PY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INSPIRO LEARNING LIMITED
Training course
Retailer (level 2)
What you'll learn
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
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Training schedule
After 13 weeks as a Customer Assistant, you’ll enrol as a Retailer Apprentice and:
- Complete a level 2 Retailer apprenticeship standard
- Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
- Get hands-on experience in a job
- Study for 6 hours of your working hours
- Complete assessments during and at the end of your apprenticeship
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Customer care skills
Other requirements
Please note, due to the nature of the role, you must be 18+ to apply. This vacancy may close early if sufficient applications are received and you may be invited to an interview before the closing date. Please ensure you apply early to avoid disappointment.
About this employer
From a Bradford market stall to one of the UK’s largest supermarket chains
Our core purpose: To make and provide food we’re all proud of, where everyone’s effort is worthwhile, so more and more people can afford to enjoy eating well.
We are proud to be a Yorkshire food retailer serving customers across the UK through our network of 497 conveniently located supermarkets and various online home delivery channels. Our business is predominantly food and grocery focused and uniquely, we source and process half of the fresh food that we sell in our own manufacturing facilities and stores which gives us close control over provenance and quality. Our committed and trained food makers and shopkeepers prepare food in-store for customers and we have more skilled colleagues preparing food in store than any other retailer. Every week around 9 million customers pass through our doors and over 118,000 colleagues across the business work hard each day to deliver great service to them. We cover over 97% of UK postcodes through our online delivery service. With competitive, permanently low prices we are committed to helping our customers save money every day.
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After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
You’ll start by spending 13 weeks working as a Morrisons Customer Assistant, before progressing to a 12-month apprenticeship in Retailing. If you successfully complete your apprenticeship and assessments, you could then progress to our Sir Ken Morrison Leadership School. This is a six-month programme, which can kickstart your journey into retail management.
Retailing is the home of the Proper Job - and it’s been at the heart of Morrisons since 1899. After 13 weeks, you’ll move to a Retailer Apprentice, and through the apprenticeship we’ll help you learn about the retail industry, from customer service, to sales, stock management, products, communication, teamwork, and loads more.
Ask a question
The contact for this apprenticeship is:
INSPIRO LEARNING LIMITED
Mike Hand
michael.hand@inspirolearning.com
01165040267
The reference code for this apprenticeship is VAC2000056388.
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