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Retention Lead
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Retention Lead
Global Health Tech Scale-Up
London – Hybrid
Up to £90,000 + Benefits
1M+ customers. 40+ countries. One of the fastest-growing companies in the UK.
We're partnering with a global health tech scale-up that is disrupting a multi-billion-pound industry with a product-led DTC model and a rapidly growing international customer base.
They've already built a proven business. Now they're looking for a Retention Lead to unlock the next level of growth owning the subscription model, customer LTV, churn and retention strategy across the business.
This is a role with real commercial ownership. You'll be close to the data, customer and product with the freedom to test, challenge and build the strategies that drive recurring revenue.
The Role
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- Own the retention agenda end-to-end, working across customer, product, website and CRM to turn a growing customer base into long-term value.
- Own the subscription model and retention strategy, with a focus on reducing churn and growing ARR.
- Build a structured test-and-learn programme across the customer lifecycle.
- Dive into customer and performance data to uncover opportunities to increase LTV.
- Optimise returning customer conversion, lifecycle journeys and retention campaigns.
- Develop offers and strategies to re-acquire and retain customers.
- Work closely with Product on new launches and use customer insight to influence future products.
- Build loyalty and advocacy initiatives that drive retention, referrals and long-term brand value.
- Present clear, actionable commercial insights to senior leadership.
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What We're Looking For
- 4+ years' experience in a retention-focused role within a consumer product business.
- Strong experience with subscription business model.
- Experience with Loop, Recharge, Skio or a comparable subscription platform.
- Experience with Klaviyo, Braze or similar email/SMS platforms.
- Highly analytical, with the ability to turn data into commercial decisions.
- Naturally curious about customer behaviour - understanding why customers stay, leave and spend.
- Strategic, proactive and comfortable operating in a fast-paced, high-growth environment.
Interested?
Get in touch to learn more & set up a chat.
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