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Retention Manager (gn) – DTC, Email, Klaviyo, Lifecycle | gn | Remote
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About Us
We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers — and we're looking for someone ready to own more than just their own accounts.
Your Mission
Write the copy and run the project management for the 5-6 pod accounts owned by your Senior Retention Manager, while owning the day-to-day retention strategy for your own 1-2 accounts. Turning consistent delivery and confident account management into revenue, as you grow into full strategic ownership.
What You'll Do
- Own copywriting for the 5-6 pod accounts owned by your Senior Retention Manager based on the strategy they set
- Support project management across those accounts: status tracking, sending/chasing approvals, and day-to-day sequencing
- Own the retention roadmap & strategy for your own 1-2 accounts
- Lead client calls and business reviews on your own accounts, review data/reports, turn findings into concrete next steps
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What We're Looking For (Non Negotiable)
- 2+ years hands-on Klaviyo experience
- Comfortable owning a client relationship end-to-end - no senior chasing you for updates
- Strong copywriter who needs minimal guidance to nail brand voice
- Confident interpreting data yourself and translating it into next steps, not just reporting it upward
- Agency background or 8fig+ DTC brand experience
What You'll Get
- Competitive salary
- Generous paid time off
- Fully remote - work from wherever you do your best work
- Clear growth path into Senior Retention Manager
- Access to all tools, data, courses and coaches you need for being successful
- Direct access to founders of the fastest growing e-commerce brands worldwide
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This is for You If
- You want real ownership over your own accounts, with support when strategy gets tricky
- You take pride in copy and project management that never lets anything slip
- You're ready to be trusted with more responsibility than a typical mid-level role
This is Not for You If
- You want to hand off copy and PM work to someone else and focus only on strategy
- You need constant hand-holding
Speak soon ❤️ 🔥
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