GlobalData Plc
Retention Team Manager
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Role: Retention Team Manager
Location: Hull
Location type: Hybrid
Who We Are…
GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions, we deliver intelligence on the world’s largest industries for companies, government organisations and industry professionals.
We began our journey in 2016 by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector expertise. Today, we operate as one integrated company with more than 3,500 colleagues worldwide, across 20+ industries, delivering value to over 5,000 customers.
Why join GlobalData?
GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and transformational investment, we need curious, ambitious and courageous people to help us achieve our vision of becoming the world’s trusted source of strategic industry intelligence.
Our ambitions mean life at GlobalData is fast-paced, entrepreneurial and rewarding. We recognise the collective power of our people, and collaboration across our teams has shaped our success and will continue to do so.
The role…
We are hiring a Retention Team Manager to strengthen performance across the Inside Sales function through client-facing training, internal enablement, process improvement and robust reporting.
You will partner closely with Account Managers and cross-functional stakeholders to drive consistent activity, improve productivity, and support accurate forecasting and KPI management.
The successful candidate will bring prior client-facing account management experience, operate effectively in a fast-paced environment, and combine strong stakeholder management with excellent presentation, reporting and organisational skills.
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What You’ll Be Doing…
Reporting, Performance Management & Forecast Support
- Own department reporting across activity, pipeline/forecast, figures, productivity and KPIs.
- Produce clear, timely weekly and monthly reporting packs using Excel and PowerPoint, highlighting trends, risks and actions.
- Improve forecasting discipline by supporting data accuracy, pipeline hygiene and consistent reporting processes.
- Partner with Inside Sales leadership to define and refine KPIs, ensuring alignment with commercial goals.
Process Improvement & Operational Excellence
- Identify opportunities to streamline and standardise Inside Sales processes, reducing friction and improving team efficiency.
- Map current workflows, identify root causes of bottlenecks and implement pragmatic improvements.
- Drive adoption of new processes through clear communication, stakeholder engagement and documentation.
- Coordinate with internal stakeholders, including Sales Ops, Marketing, Finance and Product/Operations, to resolve issues and improve end-to-end execution.
Stakeholder Management
- Build strong relationships across the Inside Sales team, wider commercial organisation and key internal functions.
- Proactively identify issues and risks impacting performance and work collaboratively to resolve them.
- Ensure stakeholders have clear visibility of performance, priorities and improvement initiatives.
Client & Internal Training / Enablement
- Support training for clients and internal Account Managers to improve product/service adoption, sales effectiveness and consistent ways of working.
- Build and maintain department playbooks and onboarding packs, ensuring content remains accurate and relevant.
- Run virtual client-facing sessions, adapting style and content to different audiences and seniority levels.
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What We’re Looking For…
Required Experience & Skills
- Previous client-facing account management experience, with evidence of managing relationships and driving outcomes.
- Demonstrable experience delivering training, presentations or enablement to client and/or internal audiences.
- Strong Excel reporting skills, including pivots, lookups and structured dashboards, and strong PowerPoint skills with clear, professional storylining.
- Highly organised with strong attention to detail and the ability to manage multiple priorities at pace.
Preferred (Nice To Have)
- Experience supporting inside sales teams, sales operations or commercial enablement.
- Familiarity with CRM and reporting environments, such as Salesforce, Planhat and BI tools.
- Experience building KPI frameworks, forecasting routines or performance cadences.
Behavioral Competencies
- Relationship builder, internally and externally, with strong stakeholder management skills.
- Outcome-focused and energised by driving activity and performance.
- Structured thinker with a practical, hands-on approach to execution.
In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com
GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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