LaplandUK
(RETURNERS) Frozen Pond Assistant - Ascot 2026
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Description & Requirements
Please only apply to this role if you worked in this role for 2025; returners are required to attend an assessment centre.
Company Overview
We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.
LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory-making experiences.
This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.
Role Overview
Ice Skating is a must-do when visiting Lapland and our Ice Rink team make sure that ‘Father Christmas’ Frozen Pond’ is an enjoyable and safe experience for all guests, regardless of their age or ability!
Key Responsibilities:
- Safety management of the ice rink, ensuring guests are using the facility in a safe and appropriate manner.
- Proactively manage the condition of the ice rink, ensuring that the ice surface is maintained to standard through the operational day.
- Manage the issue and collection of skates, safeguarding guests’ personal belongings and storing them appropriately.
- Deliver a world-class service to guests, ensuring that any issues are resolved in-the-moment, with a touch of Lapland magic!
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VIP & PR Guests
- Support the communication and requests of all VIP and PR guests as determined by the Golden Experience manager
Desirable Skills:
- A confident, outgoing, and proactive approach
- Genuine warmth and emotional intelligence
- Excellent communication skills
- Experience working in guest-facing roles, ideally in premium or high-profile settings
- The ability to remain calm and present under pressure
- A natural ability to create ease and delight for others
Pay Rate
£12.75 per hour
Where is LaplandUK?
Lapland Ascot is based at Whitmoor Forest, Swinley Road, Ascot, Berkshire, SL5 8BD.
Key Dates
- PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026.
- LIVE EVENT: In 2026, Lapland London (Ascot) will open on Saturday 7th November through to 24th December.
Benefits
- Free hot meal per day
- Free coffee, tea, and soft drinks
- 20% discount in LaplandUK retail shops on selected dates
- Holiday pay paid at the end of contract
Customer Facing Role Requirements
Where the worker is in costume, will be expected to:
- Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
- Have neatly groomed, natural-coloured hair, and as an elf, have all long hair in plaits.
- If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
- Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eyelashes, and no false or painted nails.
- No tattoos are permitted from the collar bone up for all customer-facing roles. In addition, no tattoos are permitted below the elbow for Food & Beverage, and 2 inches below the elbow for all other customer-facing roles on site.
- Leave all watches, including smartwatches and phones, securely in your locker.
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Please note we require a minimum commitment of 3 shifts per week.
Applicants must be authorized to work in the United Kingdom without the need for visa sponsorship.
Lapland reserves the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant.
Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
General Information
Name
(RETURNERS) Frozen Pond Assistant - Ascot 2026
Date
Wednesday, June 17, 2026
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