Company Overview

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

Main Purpose of Role

The role of a Returns Administrator is to deal with incoming customer enquiries, arrange collections of stock from customers and liaise with the sales force & other internal departments as appropriate.

We are looking for a qualified person to join our Returns Administration team and help us achieve our goals. You will serve as a point of contact for customers with queries about stock collections.

Key Accountabilities

• To co-ordinate and communicate with other departments within GDHV to ensure that customer requirements are met within the required timescales.
• Process collections from customers within agreed timescales meeting customer requirements.
• To follow up on failed collections and maintain appropriate spreadsheets within the department to ensure necessary action is taken to predetermined timescales.
• To respond to customer enquiries in a professional and efficient manner by phone and email as appropriate and to identify and resolve all customer issues, delivering outstanding customer service.
• To assist the Department in developing cross team co-operation and liaison with all departments.
• To undertake any ad hoc tasks that may be necessary as specified by the Returns Team Lead deliver exceptional customer service.