East Midlands Railway
Revenue Management Systems Analyst
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Revenue Management Systems Analyst
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands.
With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.
We have an exciting opportunity to join #TeamEMR as a Revenue Management Systems Analyst.
In this role, you’ll turn systems and data into commercial advantage - driving smarter pricing decisions, stronger revenue performance and sustainable growth.
You’ll lead the optimisation of our Revenue Management, Pricing and Reservations systems, championing best practice and driving a clear data improvement strategy to ensure our commercial teams have the accurate, timely and high-quality data they need to make better decisions.
Working across Revenue Management, Pricing, IT, Data and the wider business, you’ll translate commercial priorities into effective system, data and process solutions. You’ll also play a key role in major initiatives including new pricing strategies and fares reform, seat reservations for our new fleet, and the effective use of passenger count and other commercial data.
What else you’ll be involved in:
Commercial Strategy & Revenue Growth
- Support the development and implementation of Revenue Management and Pricing strategies.
- Translate commercial requirements into effective system, data and process solutions.
- Provide analysis and insight to support pricing decisions, revenue growth and wider commercial objectives.
- Support competitor pricing and product availability monitoring.
Data Strategy, Quality & Insight
- Lead the data improvement strategy for Revenue Management and Pricing.
- Improve the quality, accuracy, timeliness and breadth of data feeding commercial systems.
- Ensure passenger counts, train loading and other relevant data are accurately and consistently delivered and utilised.
- Work with IT and Data teams to ensure high-quality data is available to support forecasting and commercial decisions.
Systems Optimisation & Best Practice
- Own best practice across Revenue Management, Pricing and Reservations systems.
- Optimise system configuration, functionality and processes to maximise their commercial value.
- Continuously improve procedures, guidance, automation and system utilisation.
- Manage Advance Purchase horizons, levels and availability to ensure they are accurately reflected in systems.
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Pricing, Fares & Reservations
- Support the implementation of new pricing strategies and fares reform, from requirements gathering through to testing, implementation and assurance.
- Support the delivery and ongoing management of seat reservations, including the new fleet.
- Ensure products, fares and availability are correctly configured, available for sale and aligned with commercial and operational requirements.
Testing, Assurance & Continuous Improvement
- Lead system testing, including test scenario development, User Acceptance Testing, validation and post-implementation assurance.
- Identify and deliver improvements to automation, data quality, system performance and operational efficiency.
- Investigate system, data and process issues, identify root causes and deliver sustainable solutions with Technology, Data and external suppliers.
Stakeholder & Project Delivery
- Build strong relationships across Revenue Management, Pricing, Train Planning, Operations, Customer Experience, IT, Data and external suppliers.
- Act as a key link between commercial teams and technical/data specialists, ensuring requirements are clearly understood and delivered.
- Support EMR and other Train Operating Companies with the successful delivery of commercial projects, initiatives and ad-hoc requirements.
What you’ll bring
You’ll combine commercial thinking, analytical expertise and systems knowledge to turn data and insight into better decisions and outcomes. You’ll bring:
- Degree-level education or equivalent relevant experience.
- Strong data analysis, forecasting, modelling and reporting skills.
- A strong understanding of Revenue Management, Pricing, market segmentation and travel demand.
- Sharp commercial acumen, with the ability to spot opportunities and drive value.
- Experience optimising Revenue Management, Pricing and Reservations systems, including automation and functionality.
- A track record of improving data quality, processes and reporting to support better decisions.
- The ability to turn business requirements into effective system, data and process solutions.
- Strong communication and influencing skills, with confidence presenting data-driven recommendations.
- Excellent problem-solving skills, with a focus on practical, sustainable solutions.
- Strong organisation and prioritisation, with the ability to deliver at pace and manage competing demands.
- A collaborative, self-motivated approach, with the confidence to work independently and as part of a wider team.
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Rail industry experience would be beneficial, but it’s not essential. What matters most is your ability to apply your commercial, analytical and systems expertise to make a difference.
As well as a competitive salary, we’ll also offer you:
- An excellent defined benefit pension scheme
- 32 days’ holiday per year, rising to 34 after 2 years
- Flexible working hours
- Free First Class duty travel on the EMR network
- Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
- 75% discount on national leisure travel (inc partner and dependants)
- Friends and Family discounted tickets on the EMR network
- Various training opportunities
- Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!
EMR has a hybrid working policy which is applicable for this role. This means the role can be based at home 2-3 days per week and on site 2-3 days per week. Should you wish to work full time on site, this is also an option.
We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.
Important Notice to Candidate: AI Use Monitoring Please be advised that all responses to questions on this application form will be carefully monitored for indications of AI assistance. It is important to us that you are being your authentic self so please base your answers on your personal knowledge and experience. Any detected use of AI-generated content will result in disqualification from the application process. We value integrity and transparency in all applications and appreciate your cooperation in maintaining these standards.
Supporting Our Frontline If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.
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