POSITION SUMMARY

This position is responsible for the execution of revenue management processes and strategies that meet the company’s mission, standards, and focus on continuous improvement, supporting the RMS Senior Leadership team to drive growth and results across the multi-brand portfolio.

SCOPE

• Responsible for coordinating the revenue management functions (pricing, forecasting, competitive assessments, etc. as identified in assigned Core Deliverables) and inventory strategy for hotels supported by the RMS Team.
• Ensure hotels are priced appropriately and that inventory is allocated and restricted properly to ensure that revenue and profit are maximized.
• Takes the lead in deployment of key MI initiatives and system changes and works to execute market-wide strategies or promotions by specific deadlines.
• Provides revenue management functional expertise to designated hotels.

Location requirements: Contracted from London Regional Office, however, is a field-based role and therefore supports 100% remote working.

Language Requirements: High proficiency (speaking, reading, and writing) in English is required. Multi-language capability would be viewed as a bonus given the international nature of the business.

Travel Requirements: Up to 20% business travel may be required.

CORE ACTIVITIES

KEY RESPONSIBILITIES:

Expected Contributions

• Responsible for coordinating the revenue management functions and inventory strategy for hotels across all brands, in alignment with agreed core deliverables.
• Perform a range of tasks pertaining to the RM strategy of the hotel: training, analysis, auditing, research, report generation, and software integration, including the preparation and initial analysis of weekly sales strategy packs.
• Respond to, solve, and make decisions on standard/routine business requests with limited risk.
• Responsible for own work, with limited supervision following the onboarding period, and contributing to team, department, and/or business results.
• Assist more senior associates in achieving business results by:
  • Utilizing technical knowledge and skills to enhance business processes.
  • Establishing priorities for self, and where appropriate, others.
  • Allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups.
  • Producing reports in response to internal and external requests for data.
• Demonstrate an awareness of personal strengths and areas for improvement and act independently to improve and increase skills and knowledge.
• Perform other duties as appropriate to the business.
• Understand and deliver against MI revenue management initiatives and philosophies at all times.

Specific Expected Contributions (including duties and responsibilities)

• Communicates and educates hotels on rational pricing, competitive positioning, and restrictions and the impact that they may have on the hotels’ revenue strategies, whilst managing room authorizations, rates, and restrictions. Effectively communicates brand-specific revenue management philosophies as they pertain to One Yield recommended strategies.
• Utilizes Marriott’s revenue management systems and tools to maximize revenue and profit for both transient and group segments, as required by the agreed Core Deliverables.
• Prepares sales strategy meeting agenda and supporting documentation.
• Conducts Sales Strategy meetings with General Manager and key property staff to educate and evaluate pricing and inventory strategies. Develops and implements strategies with the General Manager that will maintain and/or increase the hotel’s RevPAR.
• Analyzes competitive performance using market share tools and shares recommendations for improvement with hotel teams.
• Conducts remote system diagnostics audits and provide consistent recommendations.
• Delivers training to various team members at contracted properties, ensuring hotel responsibilities are clear and manageable.
• Executes pricing through High Performance Pricing, to include promotions, programs, and packages. Ensures compliance and participation in company promotions and digital channels, completing set up in HPP and eFast.
• Ensures retail rates are evaluated through One Yield’s Retail Pricing Optimizer and updated based on changes in demand, product, or competitive positioning.
• Ensures retail price parity is executed across all booking channels and ensure that the Hotel(s) sales strategies are effectively implemented in the reservation system and the inventory systems in a timely manner.
• Ensures that technical questions relating to reservations and property management systems are escalated to the correct support desk in a timely manner. Assists hotels with pricing and provides input on business evaluation recommendations, if required in the assigned core deliverables.
• Perform ad-hoc revenue tasks and analysis as directed by RMS Senior Leadership team.
• Leads efforts to coordinate strategies between group sales offices, if required in the assigned core deliverables.
• Conducts any analysis required to maximize room revenue and profit, in line with agreed service deliverables.
• Analyzes reports and available information to make long-term pricing recommendations with brand initiatives as a key focus.
• Critiques property performance weekly/monthly for Transient & Group segments for assigned hotel(s).
• Prepares, communicates, and critiques weekly and monthly rooms projections, in line with agreed service deliverables.
• Responsible for accurate execution of inventory management tasks.
• Uses demand forecast and relevant data points to determine, implement, and control selling strategies.
• Drives compliance and participation in company promotions and digital channels.