WM Trains
Revenue Officer - Talent Pool
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Revenue Officer - Talent Pool
Application Deadline: 7 August 2026
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Milton Keynes
Compensation: £32,320 / year
Description
Your role is to be the face of London Northwestern Railway at Milton Keynes station. You will be working at the ticket barriers to check tickets, deal with queries and sell tickets, when required.
Being able to handle difficult situations is key, and you will need a calm and tactful manner to be successful.
What does the job involve?
- Working shift patterns, including weekends, with early starts and late finishes
- Checking tickets and train passes at the station – selling tickets and issuing penalty fares, if required
- Operating ticket barriers – where required
- Processing cash and card payments – using ticket equipment
- Handling difficult situations in a calm, customer focused manner
- Conducting interviews with passengers suspected of not having a valid ticket – following strict guidelines to obtain evidence
- Ensure all ticketing equipment is working correctly – reporting any faults
What skills and experience do I need to do the job?
- Customer focused – being presentable, approachable and proactive
- Comfortable managing conflict - remaining calm in difficult situations
- Great communication skills – able to flex your style to the audience
- Having flexibility – both with your hours of work and approach to work
- Stay calm under pressure – able to handle conflict
- Be able to make decisions - based on the situation at the time
- Live within a reasonable commute of the station you have applied for – early starts and late finishes will mean you need to be able to get to work, possibly before/after public transport is running
- For safety reasons, you need to be aged 18 or older
- To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
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What is the salary and benefits that come with this role?
- Salary is £32,320
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
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Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
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