Element Materials Technology
Revenue Operations Analyst
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Revenue Operations Analyst
Are you a data-driven professional with a passion for transforming complex information into actionable business insights? Element is hiring a new Revenue Operations Analyst to play a pivotal role in supporting our commercial organisation through robust reporting, performance analysis, and data governance.
Our new colleague will join us based up to 3 days per week from our beautiful new office in Edinburgh Park where we enjoy state-of-the-art facilities including collaboration spaces, huddle rooms, open-concept layout, and abundant natural light. With fantastic links by train, tram, commuter routes, as well as having designated parking, we are well connected for colleagues across the central belt of Scotland.
Working closely with our Commercial Revenue Operations Senior Manager, you will help drive informed decision-making across Sales, Finance, Customer Service, and Commercial Leadership by delivering accurate, timely, and insightful reporting. This is an exciting opportunity for someone who thrives on analysing performance, improving processes, enhancing data quality, and uncovering opportunities that contribute directly to commercial growth and customer success.
With responsibility spanning Power BI reporting, KPI management, customer feedback analysis, and continuous improvement initiatives, this role offers significant exposure across the business and the opportunity to make a tangible impact on organisational performance.
Key Responsibilities:
Commercial Reporting and Analytics
- Support the development, maintenance, and enhancement of Power BI dashboards and reports
- Produce and analyse commercial performance reporting covering: Leads, Quotes, Opportunities, Revenue, Invoice performance, Product and line-level sales analysis
- Monitor report accuracy and ensure reporting outputs remain aligned with business requirements
- Provide regular insights and recommendations to support commercial decision making
- Support ad-hoc reporting and commercial analysis requests from stakeholders
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Sales Performance & KPI Management
- Maintain and monitor commercial KPI reporting, including:
- Sales call activity
- Customer visit activity
- Lead generation performance
- Quote performance
- Opportunity conversion metrics
- Track performance against targets and identify trends, risks, and opportunities
- Support the administration and maintenance of sales account allocation and budgeting processes
- Assist with annual target setting and ongoing performance monitoring activities
Data Governance & Quality
- Support data quality initiatives across Microsoft Dynamics CRM and Finance & Operations
- Validate and reconcile data between operational systems and reporting outputs
- Investigate data discrepancies and work with stakeholders to resolve issues
- Promote best practices around data governance and reporting consistency
Financial & Performance Reconciliation
- Support monthly reporting cycles and performance reviews
- Reconcile commercial reporting outputs against Finance and Central Reporting sources
- Assist in the preparation of monthly performance packs and business reviews
- Ensure reporting is delivered accurately and within agreed timelines
Voice of the Customer (VoC) Programme
- Administer the Voice of the Customer programme
- Manage customer survey distribution and response collection processes
- Monitor response rates and drive participation where appropriate
- Analyse customer feedback and identify key themes and trends
- Produce quarterly Voice of the Customer reports and presentations
- Support the implementation of actions arising from customer feedback insights
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Data Transformation & Continuous Improvement
- Support data transformation and reporting processes using Element Systems
- Identify opportunities to improve reporting efficiency and automation
- Document reporting processes and maintain reporting standards
- Assist with system enhancements and reporting projects
- Support user adoption and understanding of reporting tools and processes
Skills & Experience:
- Experience in a reporting, business intelligence, sales operations, commercial operations, or data analyst role
- Degree in a relevant field is advantageous (e.g. Maths, Tech)
- Strong Power BI experience including report creation and dashboard maintenance
- Advanced Microsoft Excel skills
- Experience working with CRM systems, preferably Microsoft Dynamics CRM
Other Desirable Skills and Abilities:
- Experience with Microsoft Dynamics 365 Finance & Operations
- Experience using Dataiku or similar ETL / data transformation tools
- Understanding of sales pipeline management and revenue reporting
- Experience supporting a customer satisfaction programme
- Knowledge of KPI development and performance management frameworks
- SQL knowledge
- Some ad hoc business travel may be required in line with business projects / demand
Key Behaviours:
- Analytical Thinking; Attention to Detail; Commercial Awareness; Data Interpretation; Stakeholder Management; Problem Solving; Planning & Organisation; Continuous Improvement; Communication & Presentation Skills
A little more of what we offer at Element
- 33 days annual holiday
- 4 x Life Assurance
- L&G Pension scheme
- L&D opportunities
- Paid Volunteering opportunities
- Cycle to Work Scheme
- Colleague Resource Networks
- Refer a Friend Bonus scheme
- Perks At Work Discount Scheme
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