Referment

Referment is working with a regulated payments infrastructure provider serving financial institutions. Its commercial teams need reliable systems, clean customer data, and clear pipeline reporting to manage B2B relationships and understand sales performance.

As Revenue Operations Analyst, you'll keep the tools and processes behind Sales and Marketing working effectively. HubSpot sits at the centre of the role: you'll maintain data quality, improve workflows and lead routing, and turn pipeline information into reports that support forecasting and commercial decisions.

You'll work closely with Marketing, Sales, Relationship Management, and Client Onboarding, as well as external platform providers. The remit combines hands-on CRM work and analysis with practical coordination of system changes, documentation, and user training.

The Role

• Maintain accurate contact, company, and deal records, checking pipeline data, and addressing the causes of recurring quality issues.
• Improve lead capture, source attribution, and routing so enquiries reach the right people and move smoothly between Marketing and Sales.
• Maintain revenue dashboards and analyze pipeline performance, sales metrics, and marketing returns to support forecasting and decision-making.
• Coordinate improvements to commercial systems, prepare statements of work for agreed changes, and organize training for users.
• Act as the contact for external platform vendors, tracking deliverables, and helping teams make effective use of their tools.
• Keep sales collateral, pricing documents, playbooks, and process guidance current, working with colleagues on product messaging and relevant client documentation.
• Identify gaps in commercial processes and contribute to departmental policies and cross-team improvements.