Bender
Revenue Operations
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Role Purpose
The Revenue Operations Lead plays a key role in Bender’s commercial transformation, helping to build a more data-driven, insight-led approach to revenue growth across the global organisation.
Working closely with the Chief Revenue Officer and commercial teams across multiple subsidiaries, the role is responsible for transforming commercial data into meaningful insight that improves decision-making, drives sales effectiveness, and supports sustainable business growth. Through ownership of commercial reporting, CRM governance, data quality, and performance analytics, the role helps create a consistent and scalable revenue operating model across the business.
As a subject matter expert in Revenue Operations, the role acts as the link between commercial strategy, systems, and data, ensuring leaders have access to the information and intelligence needed to make better decisions. The role also plays a key part in the ongoing Salesforce harmonisation programme, supporting the development of global commercial standards, improved forecasting, and future AI-enabled commercial capabilities.
This is a hands-on role requiring a combination of analytical capability, commercial understanding, and the confidence to challenge assumptions, identify opportunities, and influence change through evidence-based insight.
Key Responsibilities
- Own and develop commercial reporting, performance analytics, and revenue insights for the CRO and wider commercial leadership team.
- Produce reporting and analysis on pipeline performance, deal velocity, win and loss rates, forecasting accuracy, and customer retention.
- Analyse commercial performance across subsidiaries, sectors, products, customer segments, and sales cycles, providing clear recommendations and actionable insight.
- Monitor leading performance indicators, identifying forecast risks, growth opportunities, and areas requiring intervention.
- Lead CRM data quality initiatives, ensuring consistency, accuracy, governance, and adoption of commercial data standards.
- Act as the subject matter expert for Revenue Operations, supporting CRM best practice, data governance, and commercial reporting across the organisation.
- Build strong relationships with commercial teams across subsidiaries, driving adoption of reporting standards, data quality, and evidence-based decision making.
- Support the ongoing Salesforce harmonisation programme through data audits, process reviews, gap analysis, and the development of global commercial standards.
- Contribute to commercial planning, forecasting, pipeline governance, qualification frameworks, and sales operating processes.
- Identify opportunities to improve reporting, analytics, automation, CRM effectiveness, and commercial decision-making through technology and process improvements.
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What good looks like at Bender
- Dedication to building trusted, accurate, and meaningful commercial insight.
- Excellence in data analysis, reporting quality, and commercial understanding.
- Commercial excellence, demonstrated through actionable insights that drive business performance and support growth.
- Trust, built through accuracy, credibility, and the ability to present evidence-based recommendations.
- Teamwork in action, working collaboratively across commercial, IT, marketing, and subsidiary teams.
- A proactive approach to identifying opportunities, solving problems, and continuously improving commercial performance.
Skills & Experience
Essential
- Experience in Revenue Operations, Sales Operations, Commercial Analytics, or a similar commercial performance role.
- Strong analytical capability with the ability to interpret and communicate complex data clearly.
- Experience producing executive-level commercial reporting and performance analysis.
- Strong understanding of CRM systems, sales processes, and commercial data structures.
- Advanced Microsoft Excel or equivalent analytical capability.
- Experience using business intelligence tools such as Power BI, Tableau, or similar.
- Excellent written and verbal communication skills.
- Ability to work independently and influence stakeholders through insight and evidence.
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Desirable
- Experience within a B2B, industrial, technical, or manufacturing environment.
- Salesforce power-user or administrator-level knowledge.
- Experience supporting CRM harmonisation, implementation, or governance projects.
- Experience working across multiple regions, countries, or business entities.
- Understanding of marketing attribution, customer segmentation, and revenue intelligence concepts.
- Experience supporting commercial transformation or business improvement programmes.
Pay & Benefits
- Salary: up to £75,000 depending on experience
- Bonus: Eligible to participate in the annual company bonus scheme
- Holiday Entitlement: 25 days + 8 bank holidays with a buy/sell leave scheme in place at the start of each holiday year
- Pension: 6% employer contribution
- Benefits: Access to various high-street discounts
- Wellbeing: Single private medical cover and access to an employee assistance programme
- Social: Regular opportunities to meet and interact with colleagues on a social basis
- Development Opportunities: We provide opportunities for professional growth and development, and are committed to fostering a culture of innovation and excellence
- Remote Working: You will be based from home for this role with a requirement to regularly travel to our offices in Ulverston
This is an exciting opportunity to be a part of the growing team at Bender, while working for a thriving, global, family-owned company which is an expert in electrical safety. It is a long-term permanent position with excellent career prospects.
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