Knovia
Revenue Operations & Insights Manager
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Transform Data into Commercial Growth
Position: Revenue Operations & Insights Manager
Location: Remote (UK only)
Salary: £50,000 - 60,000 (DOE)
Are you passionate about turning data into meaningful business insight? Do you thrive on improving performance through analytics, reporting and operational excellence?
We're looking for an experienced Revenue Operations & Insights Manager to play a pivotal role in driving data-led decision making across our organisation. This is an exciting opportunity to work at the heart of Sales, Marketing and Finance, ensuring our customer and revenue data is trusted, actionable and delivers measurable commercial impact.
As our Revenue Operations & Insights Manager, you will own CRM data quality and governance, optimise revenue processes, deliver insightful reporting and provide recommendations that help improve lead generation, conversion, forecasting accuracy and revenue growth.
About The Role
Reporting to the Head of Sales Optimisation, you'll be responsible for ensuring the quality, integrity and strategic use of customer, sales and marketing data across the organisation. You will work closely with senior stakeholders to provide commercial insights, optimise revenue operations and support business growth through robust analysis and reporting.
This role is ideal for someone who combines strong technical capability with commercial awareness and enjoys influencing decision-making through data and insight. If you're passionate about data, commercial insight and continuous improvement, we'd love to hear from you.
Key Responsibilities
Data Governance & Quality
- Own Salesforce data quality, integrity and governance across customer, lead, contact and opportunity records
- Establish standards, controls and processes to ensure accuracy, consistency and GDPR compliance
- Implement data hygiene, validation and deduplication processes
- Drive best practice across CRM usage and data management
Revenue Operations
- Design and optimise lead, account and opportunity allocation models
- Improve territory planning, lead routing and account ownership strategies
- Support forecasting, capacity planning and strategic business decisions through detailed analysis
- Identify opportunities to improve sales productivity and commercial performance
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Revenue & Commercial Insights
- Analyse sales, marketing, customer and pipeline performance
- Monitor lead conversion, campaign effectiveness, attribution and revenue outcomes
- Develop customer, sector and persona insights to support go-to-market strategies
- Produce dashboards, forecasts and recommendations that drive growth
- Support lead scoring, segmentation and opportunity prioritisation initiatives
CRM & Revenue Technology
- Optimise Salesforce reporting, structure, usability and adoption
- Manage integrations between Salesforce, marketing automation platforms and business intelligence tools
- Ensure reliable data flow, attribution and reporting across revenue systems
- Support continuous improvement of reporting and revenue technology processes
Stakeholder Engagement
- Partner with Sales, Marketing, Finance and Account Management teams.
- Act as the subject matter expert for CRM data and reporting.
- Deliver training and guidance on data standards and reporting best practices.
- Translate complex data into clear, actionable business insight.
Essential Person Specification
- Strong experience administering and optimising Salesforce CRM.
- Experience in data governance, CRM management and data quality processes.
- Proven ability to analyse sales, marketing and revenue performance data.
- Advanced reporting and dashboard creation skills, including Power BI.
- Experience working with marketing automation platforms.
- Strong commercial awareness and understanding of revenue operations.
- Excellent stakeholder management and communication skills.
- Advanced Excel capability and experience working with large datasets.
Desirable
- Salesforce Administrator certification.
- Experience with Dotdigital or similar marketing automation platforms.
- Knowledge of SQL and data enrichment tools.
- Experience developing lead scoring, segmentation and attribution models.
Why Join Us?
This is a fantastic opportunity to join a forward-thinking organisation where data plays a critical role in driving growth and performance. You'll have the opportunity to influence senior stakeholders, shape revenue operations strategy and make a tangible impact on business success.
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We have a number of benefits available including;
- 21 days annual leave - increasing with length of service and a holiday purchase scheme
- 3 Knovia days for our Operational December Closure and 8 Public Bank Holidays
- Up to 3 days of paid volunteering leave and corporate conscience initiatives
- Birthday off as our gift to you
- Perkbox - a suite of lifestyle benefits and wellness tools
- Recognition and long service awards to celebrate our colleagues'
- Discretionary annual bonus based on performance
- 4pm finish on a Friday
- CPD and training opportunities
We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.
To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.
Knovia is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependant on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.
We will be reviewing applicants for this role on a regular basis, therefore the vacancy may close earlier than anticipated so please apply early to avoid missing out!
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