CFC
Revenue Operations Lead
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Department: Distribution
Location: UK - London
Description
The Revenue Operations & Distribution function enables sustainable growth across CFC by delivering high-quality broker data, market intelligence and commercial insight that shape how we partner with brokers globally.
Reporting to the Global Head of Revenue Operations, you'll act as a trusted advisor to Distribution and Underwriting leadership, providing the analysis and intelligence that informs territory planning, broker strategy and investment decisions. As a key owner of broker performance insights and market intelligence, you'll help drive senior-level discussions on growth opportunities, distribution effectiveness and strategic priorities across our global business.
This is an excellent opportunity for someone who enjoys combining data, commercial insight and stakeholder engagement to help shape distribution strategy and business performance.
About the role
- Deliver high‑impact MI and analytics that influence senior decision‑making on broker performance, market trends, growth opportunities and risk.
- Lead the development of the CRM platform, with vision for future improvements, working with stakeholders across tech, AI, data, distribution and underwriting.
- Define and own CRM success metrics, including a dashboard that connects leading indicators to financial outcomes and ROI.
- Develop and own US broker market intelligence, including performance trends, concentration risk, opportunity sizing and competitive insight.
- Own broker data quality, structure and insight, setting standards for accuracy, consistency and relevance across reporting and analysis.
- Build and evolve analytical and commercial frameworks that support forward‑looking, data‑driven decisions rather than retrospective reporting.
- Partner closely with Distribution, Underwriting, Finance and Strategy leaders to shape broker strategy, tiering and territory planning, challenging assumptions where required.
- Lead senior‑level analytical deep dives, business cases and broker‑specific reviews, applying judgement to ambiguous or incomplete data sets.
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About you
You're a commercially minded and analytically driven professional with a strong understanding of the insurance distribution landscape and a passion for turning complex data into meaningful insights. Comfortable working at both a strategic and operational level, you can translate numbers into compelling stories that influence decision-making and drive business performance.
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You'll bring:
- Strong knowledge of the UK or US broker market
- Excellent analytical and data interpretation skills, with the ability to identify trends, opportunities and actionable insights.
- Experience producing management information, dashboards and performance reporting for senior stakeholders.
- A solid understanding of broker operating models, distribution strategies, market dynamics and performance drivers
- The confidence to build relationships with stakeholders across distribution, underwriting and finance teams.
- Strong communication and prioritisation skills, with the ability to thrive in a fast-paced, evolving environment.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
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