Journey Further
Revenue Operations Manager
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About Journey Further:
Journey Further is more than our name, it’s a symbol of what we do. Founded in the UK in 2017, the agency has rapidly grown to over 160 specialists across offices in London, Leeds, Manchester and New York City, all on a mission to take brands beyond the limits of performance, platform optimization, and human potential. As a global, full-service digital media agency, we believe in transparency, innovation, and expertise to create partnerships that drive real, measurable impact.
Role Purpose:
To connect our client onboarding, contract billing, and revenue processes into a seamless, predictable engine for the agency. By bringing structure to our client agreements, invoicing workflows, and reporting, this role ensures our revenue tracking is crystal clear and accurate. Ultimately, you will bridge day-to-day financial operations with team leadership to drive commercial efficiency and agency growth.
What you will do:
- Oversee the end-to-end client contract lifecycle, ensuring accurate revenue scheduling, invoicing alignment, retainer tracking, and timely revenue recognition
- Deliver clean, regular reporting on monthly recurring revenue, account health, billing accuracy, and pipeline status for leadership
- Streamline the transition from won deal to active account, establishing clear handoff procedures between business development, client services, and finance
- Provide day-to-day operational leadership to ensure teams adhere to commercial processes, contract terms, and data entry standards
- Manage client contract lifecycles, including renewals, upsells, scope adjustments, and rate cards
- Reconcile monthly billing, retainers, and project milestones against active client agreements
- Maintain accurate client, deal, and revenue records within the agency CRM and billing systems, conducting regular audits to ensure data integrity
- Monitor account health metrics, identifying risk of churn or revenue leakage early
- Develop and maintain operational documentation, including billing rules, contract templates, workflow guidance, and standard operating procedures, while training new team members on commercial processes and systems
- Identify opportunities to automate manual administrative tasks across the revenue cycle
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Requirements:
- Comfortable managing client contracts, retainer structures, and revenue reporting
- Proven ability to guide teams, keep people accountable to processes, and manage daily operations smoothly
- Meticulous oversight when reviewing client agreements, billing details, and data accuracy
- A clear, practical approach to untangling process bottlenecks and resolving billing or workflow friction
- Ability to collaborate easily across sales, client account leads, and accounting teams
- Experience managing teams, projects, or operational workflows
- Hands-on experience as a billing manager, revenue coordinator, or handling client contracts, retainer billing, and invoicing (b2b or agency setting strongly preferred)
- Demonstrated experience using CRMs, project management tools, accounting tools, or revenue management systems
- QBE 3+ Years - Practical background in business, operations, finance, or account management showing strong commercial handling. Part qualified in AAT, ACA, ACCA, CIMA
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Location:
Leeds or London. This is a hybrid role, requiring at least two days in the office per week.
Salary:
£35,000 - £45,000
We are unable to provide sponsorship for this role. Please do not apply if you do not have the right to work in the UK.
Diversity & Inclusion
Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.
We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.
We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.
If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.
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