Salesforce and the Revenue Technology Stack

• Act as the UK commercial owner and expert for how Salesforce and the broader revenue technology stack support our growth strategy.
• You will need strong hands-on knowledge of Salesforce, including account and opportunity structures, reporting, dashboards, forecasting, workflows and data quality.
• You should also understand how platforms such as Gong, 6sense and other sales, marketing and revenue-intelligence technologies can work together to improve commercial execution.
• Partner with Global Revenue Operations and system owners to translate UK business requirements into effective system configuration, reporting, automation and process improvements.
• Ensure account hierarchies, contacts, buying committees, opportunities and activities are structured in ways that make the data commercially useful.
• Drive high standards of CRM adoption and data quality while reducing unnecessary administrative burden on sellers and account teams.
• Identify opportunities to automate manual processes and improve productivity.
• The objective is not technology for technology’s sake. Every system should help our teams understand customers better, prioritise more effectively, sell more intelligently or make better decisions.

Turn Gong and Commercial Signals into Intelligence

• Help Zeta move beyond simply recording customer and prospect interactions.
• Use Gong and other available data sources to identify patterns across customer conversations, opportunities and competitive engagements.
• Surface recurring customer priorities, objections, competitive themes and signals of opportunity or risk.
• Work with Product Marketing, Customer Growth, Enterprise Sales and leadership to turn those insights into action.
• Help establish a culture where customer conversations and commercial signals inform account strategy, enablement, product feedback and leadership decisions.

Marketing and ABM Measurement

• Partner with the VP, ABM & Customer Marketing, UK to connect account engagement to commercial outcomes.
• Build visibility into engagement across strategic customers and named enterprise prospects.
• Help determine which programmes are creating executive access, expanding buying-committee engagement, generating opportunities or accelerating existing opportunities.
• Connect Salesforce, 6sense and relevant marketing data to provide a coherent account-level view.
• Help the UK leadership team understand where marketing investment is creating commercial impact and where resources should be reallocated.

Commercial Planning and Decision Support

• Act as a trusted analytical partner to the President, UK and UK leadership team.
• Support annual and quarterly planning, translating revenue objectives into pipeline requirements, account priorities and measurable operating plans.
• Provide analysis to inform account allocation, commercial capacity, resource deployment and investment decisions.
• Partner with Finance and Global Revenue Operations to reconcile commercial and financial views of performance.
• Build scenarios and models that allow leadership to test assumptions and understand the likely impact of different decisions.
• Do not simply report what happened. Explain why it happened, what is likely to happen next and what we should do about it.

What You Will Bring

You will have:

• Significant experience in Revenue Operations, Sales Operations or Commercial Operations within an enterprise B2B organisation.
• Strong hands-on Salesforce capability, including reporting, dashboards, pipeline management, forecasting and commercial workflows.
• Experience with Gong and familiarity with account intelligence, intent, sales engagement or revenue intelligence platforms such as 6sense.
• Strong understanding of enterprise sales cycles, pipeline management, opportunity qualification and forecasting.
• Experience supporting both new-logo acquisition and existing-customer expansion.
• Excellent analytical capability and the ability to turn complex commercial data into clear recommendations.
• Experience building executive dashboards and operating cadences used by senior commercial leadership.
• Strong understanding of CRM governance, data quality and adoption.
• The ability to build useful models and analyse commercial scenarios.
• Experience connecting Sales, Customer Growth, Marketing and Finance data.
• The ability to translate business requirements into systems, processes and automation.
• Experience in SaaS, MarTech, data, customer engagement or adjacent enterprise technology would be highly valuable.
• Experience with BI and data-visualisation tools is desirable, but commercial judgement is more important than expertise in any individual reporting platform.

How You Work

• You are commercially curious. When a number moves, you want to understand why.
• You do not wait to be asked for a report. You spot patterns, investigate them and bring leadership a point of view.
• You are comfortable telling a senior leader that the data does not support their forecast, while working constructively with them to understand what needs to change.
• You can move comfortably between the detail and the bigger picture. In the same day, you might investigate an opportunity in Salesforce, analyse a pipeline trend, improve a dashboard and sit with the President, UK to make a decision about where the organisation should focus.
• You care about data quality because you understand that decisions are only as good as the information behind them.
• You are technically confident but commercially driven. Salesforce, Gong, 6sense and other systems are tools. Your objective is better execution and better commercial outcomes.
• You are highly collaborative, low ego and comfortable working across a complex global organisation.
• Above all, you have the mindset of a business partner, not a reporting function.

What Success Looks Like

Success will mean that the UK leadership team has:

• One trusted view of customers, pipeline, forecast and revenue performance.
• Clear visibility into retention, expansion, whitespace and new-logo growth.
• A rigorous commercial operating cadence that drives action and accountability.
• Strong pipeline and forecasting discipline with improving forecast accuracy.
• Earlier identification of customer risk, pipeline gaps and growth opportunities.
• High-quality Salesforce data that commercial teams trust and use.
• Effective use of Gong, 6sense and the wider revenue technology stack to improve commercial decisions.
• Clear linkage between account engagement, marketing activity, opportunities and revenue.
• Less manual reporting and administration through better processes and automation.
• Actionable insight that helps leadership determine where to focus people, time and investment.
• A scalable Revenue Operations model that can support the continued growth of the UK business.

This is a high-impact role at the centre of Zeta’s UK growth strategy. You will have direct access to senior leadership and the opportunity to build the commercial operating system that helps turn strategy into measurable growth.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to