Journey Further
Revenue Operations Manager
London
Posted about 12 hours ago
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What you will do
- Oversee the end-to-end client contract lifecycle, ensuring accurate revenue scheduling, invoicing alignment, retainer tracking and timely revenue recognition
- Deliver clean, regular reporting on monthly recurring revenue, account health, billing accuracy and pipeline status for leadership
- Streamline the transition from won deal to active account, establishing clear handoff procedures between business development, client services and finance
- Provide day-to-day operational leadership to ensure teams adhere to commercial processes, contract terms and data entry standards
- Manage client contract lifecycles, including renewals, upsells, scope adjustments and rate cards
- Reconcile monthly billing, retainers and project milestones against active client agreements
- Maintain accurate client, deal and revenue records within the agency CRM and billing systems, conducting regular audits to ensure data integrity
- Monitor account health metrics, identifying risk of churn or revenue leakage early
- Develop and maintain operational documentation, including billing rules, contract templates, workflow guidance and standard operating procedures, while training new team members on commercial processes and systems
- Identify opportunities to automate manual administrative tasks across the revenue cycle
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Requirements
- Comfortable managing client contracts, retainer structures and revenue reporting
- Proven ability to guide teams, keep people accountable to processes and manage daily operations smoothly
- Meticulous oversight when reviewing client agreements, billing details and data accuracy
- A clear, practical approach to untangling process bottlenecks and resolving billing or workflow friction
- Ability to collaborate easily across sales, client account leads and accounting teams
- Experience managing teams, projects or operational workflows
- Hands-on experience as a billing manager, revenue coordinator or handling client contracts, retainer billing, and invoicing (b2b or agency setting strongly preferred)
- Demonstrated experience using CRMs, project management tools, accounting tools or revenue management systems
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QBE
- 3+ Years - Practical background in business, operations, finance or account management showing strong commercial handling. Part qualified in AAT, ACA, ACCA, CIMA
Benefits
- Pension - Matched up to 4%
- Health - Private medical insurance
- Family - Enhanced maternity, paternity & adoption pay
- Flexibility - 25 days annual leave, Christmas shutdown and home working allowance
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Skills
Revenue operations
Contract lifecycle management
Revenue recognition
Financial reporting
Billing reconciliation
CRM management
Data integrity
Process improvement
Account management
Project management
Team leadership
Invoicing
Retainer tracking
Workflow optimization
Commercial process management
Location