Leicester City Council
Revenues and Benefits Officer
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Reference: REQ8008
Description: Full Time / 37 Hours Per Week / Permanent
Here in the Revenues and Benefits Service we are looking for Revenues & Benefits Officer to join a large team and assist with the billing and recovery of both Council Tax and National Non-Domestic Rates to ensure that the collection of Local Taxation is maximised. This vacancy is a 37 hours per week on a permanent contract. Core working hours are 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:30pm on Fridays. You will adopt flexible working arrangements to meet the demands of the service. Training will be undertaken at the Council offices for approximately 6 months after which hybrid working arrangements may be considered. This is a career graded post (LG Band 3 – LG Band 6). Appointment to a level will depend on the outcome of the selection process and experience of the successful candidate.
What You’ll Be Doing
As a Revenue and Benefits Officer, you’ll mainly be responsible for collection of local taxation in Leicester City however, a key purpose is to maximise collection of Council Tax and Business Rates through educating your customers on both subjects. In addition, you’ll ensure the maintenance of accurate records of Council Tax and Business Rates. A typical day would include updating customer accounts either by emails of letters, along with telephone duties whereby you’ll help educate your customers to understand their Council Tax and Business Rates.
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You’ll be promoting online services and encouraging the take up of various discounts, exemptions and reliefs relating to both Council Tax and Non-Domestic rates and be a key player to ensuring customers occupying and vacation dwellings are dealt with in a timely manner to ensure that all records are accurate.
What You’ll Need
Many of our customers are vulnerable members of society so being able to deal with difficult and distressed customers in a sensitive and empathetic way is essential to the role. Experience of working in Council Tax, Business Rates or a similar field is desirable, however full legislation training will be given. The ability to learn, understand and apply complex legislation to a variety of scenarios is key. You’ll have knowledge of using and managing a range of computers and software packages, preferably a large customer database, to perform day to day tasks and accurately enter and update customer records.
What We Can Offer You
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.
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Join us
We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease; make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.
If you’d like to have a chat before applying, feel free to contact Martin.Wevill@leicester.gov.uk
Interview/Assessments will take place week commencing 7th of September
Region: Central
Location: City Hall
Salary: GBP25,583 - GBP34,434 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP46,953.83
Contractual hours: 37
Basis: Full time
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