Revenues Assistant – 1 Month Contract

Location: Tŷ Draig, St David’s Park, Deeside, Flintshire, CH5 3FF
Rate: £17.14 per hour
Contract: 1 Month Contract
Hours: Full Time
Pay: Bi-weekly

Summary

We are seeking a dedicated Revenues Assistant to become part of our dynamic Revenues & Benefits team. This position involves supporting the administration of Council Tax and Business Rates services. The ideal candidate will possess strong skills in administration, customer service, data processing, and IT. You should be able to work efficiently in a fast-paced setting while upholding high standards of customer care and data confidentiality.

Responsibilities

• Execute tasks related to the administration of Council Tax and Business Rates.
• Manage Direct Debits by setting up, amending, cancelling, and monitoring them in line with BACS procedures.
• Update and maintain customer records using the Revenues systems.
• Allocate and reconcile payments accurately to the appropriate accounts and financial years.
• Handle incoming documents by scanning, indexing, and managing them through electronic document management systems.
• Address customer inquiries via telephone, email, and written correspondence.
• Generate and manipulate reports using databases and spreadsheet applications.
• Assist in testing system updates and maintain comprehensive system documentation.
• Oversee system outputs and support printing and distribution processes.
• Compile statistical and performance data for management reporting.
• Process purchase orders and invoices related to the service.
• Collaborate with software suppliers, IT teams, and internal stakeholders to resolve system issues.