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Revenues Officer and Recovery Officer
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Shropshire Council
Are you interested in learning a new skill or transitioning into a new role?
We have eight vacancies within our Council Tax processing team (5 vacancies) and Recovery Team (3 vacancies).
We recognise that you may not have experience of working in local government, or in council tax billing, or debt collection, and that is why we are offering a full twelve-week training programme for our new starters to commence in January 2027, where you will be given the regulatory background, and systems training, to enable you to learn and develop the required skills to then be able to move quickly and seamlessly into one of our teams and really hit the ground running.
Most of the training will be delivered remotely via Microsoft Teams.
Council Tax Assessment and Collection
Council tax assessment and collection is challenging and rewarding. This is a great opportunity to join our teams and we would love to hear from you.
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The Revenues and Benefits Service
The Revenues and Benefits service sits within Finance. The Revenues and Benefits Service provides a wide range of services on behalf of the Council that affect the lives of every household and business in the county as well as the many customers paying for the services provided by the whole of the Council.
Statutory Services
The Revenues and Benefits Service provides the following statutory services:
- Council Tax billing, collection and advice. This includes assessment of Council Tax liability, discounts and exemptions for over 152,000 properties and collection of around £284 million per annum
- Non-Domestic Rates billing, collection and advice. This includes assessment of business rates liability, reliefs and exemptions for over 12,500 business premises and collection of over £90 million per annum
- Assessment and Payment of Housing Benefit and Council Tax Support to over 20,000 claimants
- Discretionary Housing Payments
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Application Process
If you are interested in being considered for both roles, you will need to submit a separate application for each role.
We are looking to appoint 5 FTE Revenues Officers. For the Revenues Officer role, you can contact Cliff Craddock by e-mail cliff.craddock@shropshire.gov.uk who will be happy to arrange a discussion about the role.
We are looking to appoint 3 FTE Recovery Officers. For the Recovery Officer role, you can call contact Liz Entwisle by e-mail liz.entwistle@shropshire.gov.uk who will be happy to arrange a discussion about the role.
Attached Documents
- Advert - Revenues Officer and Recovery Officer.pdf
- JD - Recovery Officer.pdf
- JD - Revenues Officer.pdf
- PS - Recovery Officer.pdf
- PS - Revenues Officer.pdf
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