Hoople Group
Revenues Officer
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Hours: 37 per week
Location: Hereford (Hybrid)
Salary: Hoople Band C £27,427 per annum
Contract: Permanent
Closing Date: 2nd October 2026
Interview Date: 13th October 2026
An exciting opportunity has arisen to join our high-performing Revenues and Benefits team as a Revenues Officer, working in a fast-paced and dynamic environment.
As part of the Revenues Team, you will support the collection and recovery of a range of income streams, including housing benefit overpayments, social care charges, rent arrears and trade waste charges. The role involves working with residents, businesses and internal teams to ensure debts are recovered promptly and in line with relevant legislation and procedures.
We are looking for a motivated individual with a positive, ‘can-do’ attitude who can communicate confidently with a wide range of customers. You will need strong organisational, numerical and negotiation skills, along with the ability to maintain accurate records and manage competing priorities. You should be comfortable working as part of a team while also using your own initiative to achieve results.
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This is a great opportunity to join a busy and supportive team and build a career in Revenues and Benefits.
Benefits:
- 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service
- Aviva salary sacrifice pension scheme
- Flexible benefits scheme with a range of benefits and discounts across retailers
- Option to buy or sell annual leave
- Cycle to work scheme
- Healthcare plans
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
Interview Eligibility:
- Those who indicate that they have a disability
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist
- Those who indicate in their supporting statement that they are a Herefordshire care leaver
Please refer to the Job Description and Person Specification for more details of this role.
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About You
About Us
Our vision
To provide excellent business support services to the public sector and those who work with them.
Our mission
Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers.
Our values
- Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers
- Customer focus - Satisfying our customers and helping them to support themselves
- Professional integrity - Bringing the best of our shared technical expertise and professional values to our work
- Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do
- Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals
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