Merlin Entertainments
Ride Team Leader
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Fancy playing a key role in one of London's most iconic experiences?
Welcoming guests from around the world, the London Eye offers a unique way to experience London, from its historic landmarks to its ever-changing skyline. Behind every rotation is a team committed to delivering an exceptional experience, safely, smoothly and with care.
We're looking for a Ride Shift Leader to help lead that team.
Working closely with the Ride Manager and fellow Shift Leaders, you'll be responsible for the day-to-day operation of the Ride department, balancing time between leading your team and operating the attraction on a rota basis. You'll create an environment where colleagues feel supported, engaged and equipped to perform at their best, while ensuring every guest receives a warm welcome and outstanding experience.
This is a role where operational excellence matters. The team is responsible for ticket scanning, supporting accurate attendance reporting and profit protection, while also overseeing the safe and efficient loading of guests.
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You'll lead from the front, helping to maintain the highest standards of safety, guest experience and operational performance within one of the UK's most visited attractions.
This is a permanent, full-time role, working 5 days out of 7 on a rota basis, including weekends and bank holidays.
Qualifications & Experience
- Previous experience as a Team Leader or Supervisor within a customer-focused environment
- A genuine passion for creating exceptional guest experiences
- The ability to motivate, develop and support a team
- Strong decision-making and problem-solving skills
- Confidence working in a busy operational environment
- Excellent communication skills and a collaborative approach
- A strong commitment to health, safety and operational excellence
- 18 years or older due to health and safety requirements
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Benefits
- Monthly bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass for free tickets to all our attractions worldwide for you, your family, and friends
- Enjoy the ride pass – giving you and 5 others a Merlin Annual Pass (Gold edition)
- X2 volunteer days per year
- Discounts on stays at Merlin hotels globally
- Special rates on cinema tickets and more!
If you have any questions or if you require any assistance, because of a disability or medical condition, or being a care leaver, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £30,221.69/Yr.
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