Key Responsibilities

• Provide outstanding customer service to existing and potential clients by being courteous, responsive, and resourceful
• Develop and maintain strong working relationships with key operational stakeholders and teams onsite at Bovingdon & Panattoni Pank, acting as a trusted point of contact for rigging requirements
• Maintain good, positive relationships with customers and vendors
• Receive and quote orders for rigging equipment
• Working directly with productions, production crews, and studios either by telephone, email, or face to face
• Process day to day production requests for film and television productions equipment
• Coordinate customer deliveries and collections
• Maintain customer files in accurate, detailed manner in all areas, including add-on’s, exchanges, PO’s, sub-rentals, missing and damaged equipment, and returns (wrap)
• Communicate with Yard staff on all equipment order processing, order changes and equipment exchanges,
• Accurately process purchase orders and negotiate sub-rental or equipment vendors to achieve discount pricing
• Ensure completed paperwork is appropriately organized and sent to the billing department
• Handle problem situations and resolve them as they arise
• Liaise with productions, rental partners and the studio for equipment inspections
• Act as a key link between the rigging operation and Bovingdon and Panattoni teams, sharing information, anticipating requirements and helping identify opportunities to strengthen ways of working and service delivery.
• Provide assistance and assume responsibility for other areas as required by the Rigging Manager

Qualifications

• Must be computer literate with detailed working knowledge of Microsoft Office Programs (Word, Excel, Outlook) required. Rental software Rental Tracker Pro knowledge is a plus.
• Exceptional customer service skills with a strong sense of urgency.
• Demonstrated ability to develop effective relationships with on-site operational teams, customers and partners and work collaboratively across organisational boundaries.
• Able to organize, prioritize and execute numerous orders in tandem.
• Must handle stressful situations professionally and confidentially as well as interact with co-workers and clients professionally.
• Must be an affective trouble shooter, communicator, and problem solver.
• Accuracy with details essential.
• Experience in production support services within the Film and Television industry an advantage.
• Experience working with and supporting multiple stakeholders, vendors, and customers.
• Ability to interact with all levels of personnel, operational supervisors, and front-line crew.
• Ability to navigate through very complex situations and personalities.
• Be a confident team player with a ‘can do’ attitude.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Business Segment: Operations & Technology