Citizen
Risk & Assurance Manager
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Risk & Assurance Manager
Salary: £56,385
Position: Permanent, Monday – Friday, 37 Hours Per Week
Location: Birmingham/ Hybrid – minimum 2 days a week in the office
We are brave, we are ambitious, we are honest, and we are Citizen! We are extremely proud to have consistently maintained the highest possible governance rating of G1 by the Regulator of Social Housing (RSH). This rating recognises our strong leadership, effective governance and responsible decision-making, and that this is underpinned by clear risk management, internal controls and assurance arrangements.
This is a great opportunity for someone who wants to play an active role in sustaining strong governance at Citizen, helping to ensure key risks are understood, controls are effective and our Board has clear, evidence-based assurance to support strategic oversight and informed decision making.
Manager’s Quote
Michelle Friday, Head of Governance & Assurance:
This is a great opportunity to join a friendly and supportive team where your work will have real influence across Citizen. The role is varied and interesting, giving you the opportunity to build on strong foundations and help us continue to mature and improve our approach to risk, assurance and fraud prevention. I’m looking for someone who is curious, confident and keen to build positive relationships and bring ideas. If this sounds like you, I'd love to hear from you.
In housing you can make a real difference, the role of Risk & Assurance Manager will involve:
- Leading and developing Citizen’s approach to risk management, fraud risk, internal controls assurance and internal audit.
- Ensuring that effective frameworks, reporting arrangements and assurance activity are in place to support strong governance, regulatory compliance and informed decision-making.
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Key Responsibilities
- Leading the development, continuous improvement and implementation of Citizen’s risk management framework, including risk appetite, controls, assessment and reporting.
- Managing the development and implementation of Citizen’s controls assurance arrangements, ensuring visibility of control effectiveness, assurance outcomes and areas for improvement.
- Managing the internal audit programme, working with the external provider and senior leaders to commission, deliver and report assurance activity across second and third lines of defence.
- Supporting Citizen’s approach to fraud risk management, ensuring prevention, detection, reporting and learning arrangements are in place and linked to wider risk and assurance activity.
(For a full list of job responsibilities please refer to the job description)
Requirements
As Risk & Assurance Manager, we need you to have:
- Knowledge and application of enterprise risk management frameworks within a regulated sector and significant experience of successfully delivering risk management services within social housing, or similarly regulated sector.
- Significant experience of the design and implementation of internal controls assurance frameworks.
- Knowledge of anti-fraud, bribery and corruption frameworks, policies and good practice, including how these support wider risk management and assurance arrangements.
- Experience of motivating, leading and empowering staff teams to achieve business objectives and positive outcomes.
- Highly developed organisational skills, able to manage multiple objectives, priorities and projects effectively.
- Professional qualification e.g. Institute of Risk Management (IRM) desirable.
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What We Offer
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays
- Annual leave purchase scheme – option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- Organisational sick pay
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
Find out more here: [Citizen | Benefits](Citizen | Benefits)
Company Culture
We will work together as one team and embrace our Citizen values.
Application Timeline
- Closing date: Monday 7th September 2026
- Interview date: To be confirmed. Please note the process:
- First stage: Teams video call
- Second stage: Face to face interview at 4040 Lakeside, Birmingham Business Park, B37 7YN
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
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