Jensten Group
Risk & Compliance Manager - Delegated Authority & Schemes
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We are currently in the market for an experienced Risk & Compliance Manager across our Delegated Authority & Schemes area of the business.
This is a home-based role within the UK that will require travel occasionally — e.g. monthly to attend team meetings at Jensten office locations.
Purpose of the Role
Delegated Authority (DA) and schemes business refers to insurance arrangements where Insurers grant underwriting or claims, administrative authority to Jensten (such as a coverholder or MGA) to act on its behalf within agreed terms.
This role owns and manages the Delegated Authority Framework across Jensten Group's business areas, collaborating closely with key stakeholders to keep the framework current, effective, and aligned to regulatory and Lloyd's requirements.
Key Responsibilities
Delegated Authority Oversight
- Own and oversee the end-to-end approval, onboarding, and renewal process for Delegated Authority arrangements, ensuring compliance with defined standards and clear tracking, escalation, and resolution of outstanding actions.
- Lead ongoing monitoring of Delegated Authority arrangements, identifying and managing changes to scope, terms, or capacity as they arise.
- Ensure Delegated Authority procedures remain current, effective, and aligned to Lloyd's requirements, regulatory expectations, and internal governance and risk appetite.
- Oversee the effective use and governance of Lloyd's systems — including ATLAS, DAM (support), and DCOM — ensuring required tasks, approvals, and compliance activities are completed accurately and within required time limits.
- Maintain a robust control and monitoring framework, including exploring the adoption of automation and AI tools where appropriate to improve efficiency and accuracy.
Risk, Compliance Advisory
- Provide accurate, practical compliance advice to stakeholders across the business.
- Provide subject matter expertise and advisory support on Delegated Authority and schemes business, including structure, risk assessment, governance requirements, and regulatory expectations.
- Produce and continuously enhance management information and exception reporting, with clear articulation of actions required and action owners.
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Stakeholder & Project Work
- Build and maintain effective relationships with key stakeholders across the wider Risk & Compliance and IBA teams and other group business areas.
- Support and contribute to strategic and transformation initiatives relating to Delegated Authority, such as entity simplification and restructuring projects.
- Provide ad-hoc project support to the Group Agency team as required.
- Represent the business at relevant market forums, committees, and industry events, maintaining awareness of market developments, regulatory changes, and best practice in Delegated Authority oversight.
Qualifications & Capabilities
Technical & Regulatory Knowledge
- Extensive knowledge of general insurance and its underlying principles and terminology.
- Good knowledge of delegated authority business, e.g., gained through auditing delegated authority arrangements at an insurance company, or working within a Lloyd's Syndicate in a role with responsibility for Delegated Authority oversight.
- Professional qualifications would be desirable e.g., Cert CII, ACII
Skills & Behaviours
- Ability to develop and sustain relationships with internal and external customers and stakeholders.
- Ability to prioritise and organise workload, and to chase and follow through on tasks and projects.
- Team player with the ability to work on a stand-alone basis, e.g. managing projects independently.
- Effective communication skills and the ability to challenge effectively.
- Logical, analytical, and resourceful, with strong attention to detail and a focus on insurance contract management.
IT Skills
- Strong IT skills, particularly MS Office and Excel, plus experience with document repository systems, workflow systems, and Lloyd's tools.
Experience
- Minimum of 10+ years of experience in general insurance, with a keen interest in insurance contract management.
- Good knowledge of delegated authority business, gained either through auditing delegated authority arrangements at an insurance company, through a Lloyd's Syndicate role with Delegated Authority oversight responsibility or in a broker or MGA business.
- Experience managing Lloyd's administration system tools is desirable.
- Experience identifying and implementing process improvements.
- Comfortable working to deadlines.
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About Us
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.
Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.
Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.
Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.
We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business
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