Risk Operations Analyst

Stream was founded with the mission to provide fair financial tools to the everyday worker. Offered through destination employers like Greene King, Bupa, Burger King, Asda and the NHS, our award-winning platform helps over three million people to earn, learn, save, spend and borrow on their own terms, all in one smartphone app.

Stream is unique: VC backed and growing at scale, but with a social conscience. Some of the world's leading impact funds were our founding investors, and we operate on a social charter, which means every product and service we create must measurably improve financial wellbeing.

You’d be joining a team of over 300 passionate, ambitious people across Europe and the USA, building a category-defining product, and united by that same mission.

The Role

The Risk Ops Analyst role is part of our UK Operations team. The analysts are responsible for reviewing and completing periodic reviews across our client and customer base - from both an AML and Credit perspective. Know Your Customer (“KYC”), Anti-Money Laundering (“AML”), all applicable laws and UK regulations and to safeguard Wagestream against financial crime risk.

The role responsibilities will also include completing Know Your Business (‘KYB”) for new and existing clients through onboarding AML checks and on-going monitoring. The Risk Ops Analyst will report into our Client Risk Manager and work closely with our Risk and Compliance teams.

Key Responsibilities

• Conduct client due diligence and enhanced due diligence in accordance with internal policies, procedures and regulatory guidelines aligned to jurisdictions and/or client structures.
• Conduct the KYB /KYC / CDD checks on clients that are part of the standard periodic review periods or outside of the standard cycles due to a change in client, regulatory or business requirements.
• Perform client refresh/remediation through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all requirements are met.
• Reviewing screening alerts to ensure that any positive matches against relevant sanctions and PEPs lists are dealt with appropriately and promptly.
• Participate in internal/external audits and quality checks.
• Review alerts and on-going monitoring requirements for existing clients in line with KYB policies.
• Liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfil requirements.
• Liaise directly with clients to obtain and validate correct documentation to fulfil requirements.
• Collaborate with cross-functional teams to escalate and investigate suspicious transactions or activities promptly.
• Offer advice and solutions to the Customer Support team on escalated issues.