Risk & Reputation Communications Manager

Reputation Monitoring & Intelligence

• Monitor media, social platforms, review sites and other relevant channels for conversations and emerging issues involving Preply.
• Develop a structured approach for assessing issues based on factors including severity, velocity, credibility, audience, reach and potential reputational impact.
• Distinguish between isolated complaints, recurring reputation themes and issues with the potential to escalate.
• Identify patterns across learner, tutor, employee and public conversations that could signal broader reputation vulnerabilities.
• Produce regular reputation and risk reporting for Communications and senior stakeholders.
• Track how Preply’s responses and interventions affect the trajectory of reputation issues over time.

Media & External Communications

• Co-manage media inquiries involving sensitive, contentious or reputationally complex topics with the Corporate Communications & PR Lead.
• Develop response strategies and messaging for journalists covering sensitive issues involving Preply.
• Prepare spokespeople for challenging interviews and anticipate likely lines of questioning as needed.
• Partner with Corporate Communications when reputational issues intersect with proactive media activity, company announcements or executive communications.
• Ensure responses are consistent, factual and aligned across markets, audiences and channels.

Cross-Functional Partnership

• Build strong working relationships across Legal, Trust & Safety, Customer Experience, Product, People, Brand and other teams.
• Establish clear processes for teams to escalate emerging issues to Communications early.
• Bring a reputation lens to relevant product, policy and business discussions.
• Build relationships with internal subject-matter experts so Communications can establish facts and respond quickly when issues arise.
• Balance legal, operational, customer and communications considerations while protecting Preply’s long-term reputation.
• Help build a culture in which reputation is considered proactively rather than only after an issue emerges.

What you need to succeed

• 10+ years of experience in corporate communications, issues management, crisis communications or reputation management, ideally within a global technology, marketplace or consumer-facing business.
• Demonstrated experience managing sensitive or high-profile communications issues across multiple stakeholder groups.
• Excellent judgment, particularly when deciding whether, when and how an organization should respond publicly.
• Strong understanding of how issues develop across traditional media, Reddit, social media, employee platforms, review sites and other online communities.
• Experience developing communications for audiences beyond the media, including customers, employees, investors or business partners.
• Exceptional writing skills and the ability to turn complex or sensitive information into clear, concise and human communications.
• Experience advising senior leaders and working closely with Legal and other subject-matter experts.
• Ability to anticipate how company decisions may be perceived by different audiences and identify potential second-order reputational effects.
• Strong project management skills and the ability to coordinate multiple stakeholders during fast-moving situations.
• Comfortable challenging assumptions, asking difficult questions and providing clear recommendations.
• Calm, pragmatic and highly collaborative working style.

Why you’ll love it at Preply:

• An open, collaborative, dynamic and diverse culture;
• A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;
• A competitive financial package with equity, leave allowance and health insurance;
• Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub
• Access to free mental health support platforms;
• Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
• The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

#LI-XXX

Our Principles

• Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
• We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
• Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
• Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
• Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
• Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
• Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
• Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
• Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
• One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Diversity, Equity, and Inclusion

Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.