Viking
RIVER - Guest Services Manager
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Please note that we can only accept applicants who are eligible to work in Europe or in possession of a valid work permit.
Guest Service Manager
River – Europe
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers, and lakes around the world. Designed for experienced travelers with interests in science, history, culture, and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans, and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
Role Overview
Part of our Front Office team on our River vessels, the Guest Service Manager manages the Guest Services Department and provides excellent guest service to ensure guest satisfaction and repeat business, while also increasing revenue and profitability of the company. The Guest Service Manager reports to Hotel Manager.
What You Will Do On Board
- Center of information for guests and managing onboard sales
- Operating phone switchboard, cashless system, and safety system
- Providing 24-hour concierge services and organizing embarkation/disembarkation
- Handling guest complaints, preparing guest lists and invitations, and assisting with guest medical disembarkations
- Coordinating departure arrangements and dispatching shore excursions
- Dealing effectively with customers and resolving conflicts with patience, tact, and diplomacy
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Why Join Viking?
Elevate Your Career
Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:
- Paid training program in skills and approach to premium hospitality services
- On-the-job coaching to help you advance rapidly
- A lifelong network of hospitality professionals from many different countries
- Internal transfer opportunities to River, Ocean, and Expedition ships
On Board Our Ship
- Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members
- Travel to/from the ship provided by Viking
- Dedicated crew areas and activities
- Sundeck area for crew use
Employee Benefits
- Paid vacation
- Referral program
- Loyalty bonuses
- No immediate tax deduction – potential for tax-free salary, depending on nationality
About You
- Graduation from a hospitality school required, and higher level of academic degree preferred
- Minimum of 2 years previous experience required in an upscale cruise line or hotel in a similar position
- Must be discreet, well-groomed, and maintain impeccable hygiene standards
- Guest-focused, positive personality, and professional appearance
- Fluent in English and able to work different shifts, with excellent oral and written communication skills
About Viking
Founded in 1997, Viking is the world’s #1 small ship travel company - with a growing fleet of more than 80 river ships and seven ocean vessels sail over 100 itineraries around the world. In 2022, Viking expanded its award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations, as well as a new Mississippi River ship.
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Application and Job Relevant Information
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves, or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. For further information, please contact our recruiting team.
Disclaimer
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.
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