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Tour Director
River – Europe
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers, and lakes around the world. Designed for experienced travelers with interests in science, history, culture, and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans, and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
Role Overview
- Organizing arrivals and transfers to hotel and vessel
- Ensuring smooth transfer operations including luggage and timing
- Assisting guests with lost luggage and coordinating with airport representatives
- Managing guest information documents and vendor vouchers
- Providing local, cultural, and historical commentary during tours and free time
- Handling guest complaints and private excursions
- Coordinating and monitoring all excursions, including audio equipment, local suppliers, and guides.
- Instructing and briefing local guides prior to excursions
- Handling / filing of land reports & daily program
- Offer advice on food/restaurants, shopping, and activities during free time.
- Liaising with Program Director to inform about special guest needs and communicate estimated arrival time and check actual docking location.
- Responsible for providing relevant information about the tour, welcome briefing, and local, cultural, and historic commentary on the coach.
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WHY JOIN VIKING?
Elevate Your Career
Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:
- Paid training program in skills and approach to premium hospitality services
- On-the-job coaching to help you advance rapidly
- A lifelong network of hospitality professionals from many different countries
- Internal transfer opportunities to River, Ocean, and Expedition ships
With Viking
- Uniforms are free of charge for all crew members
- Lodging and meals are covered by Viking
- Single hotel room
- Travel to/from the ship provided by Viking
Contractor’s Benefits
- Referral program
- Payment through invoicing
About You
- Graduated education within hotel / tourism industry
- Min. 2 years professional experience in a management position / tour guidance
- International experience / experience on a ship is an advantage
- Excellent English skills, other foreign languages are an advantage (German, Dutch, French, and Italian)
- Service oriented and guest focused
- Excellent management, organizational, and communication skills
- Positive personality, friendly, and neat appearance
- Stress resistance, flexible, problem-solving skills
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APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and contractors are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves, or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not guarantee successful employment and therefore is not encouraged and is the candidate’s personal decision. For further information, please contact our recruiting team.
DISCLAIMER
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.
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