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Job Description
RMA Handler
Icomera is a leading global innovator in connectivity solutions within the transportation sector. We are at the forefront of transforming public transport, making it smarter, safer, greener, and more connected than ever before. At Icomera you work with products used by many users around the world, including passengers on some of the world's largest train and bus operators.
Ready to take on your next challenge as an RMA Handler?
Job type
Full-time
Workplace conditions
Office Based
Location
The position is based in our office in Chatham, Kent, UK.
About the Role:
As an RMA Handler, you will be responsible for supporting the repair and return process for Icomera products and components. You will diagnose faults, complete repairs and testing activities, and ensure all repair records are accurately maintained within company systems.
Working closely with the Supply Chain, Engineering, Support and Supplier teams, you will help ensure repairs are completed efficiently while identifying opportunities to improve product reliability and repair processes. This role combines technical troubleshooting, administration and logistics coordination, making it ideal for someone who enjoys problem solving and working in a fast-paced environment. It would suit someone with an interest in electronics, technical products or equipment repair who enjoys identifying and resolving faults.
Key responsibilities:
- Diagnose, repair and test a variety of products and components.
- Follow established repair procedures and quality standards.
- Record and maintain repair activities within company systems.
- Process repair transactions within SAP and other internal tools.
- Monitor repair statistics and identify recurring faults and trends.
- Provide feedback to support product and process improvements.
- Liaise with external suppliers regarding third-party repairs.
- Support logistics activities, including returns, deliveries, and stocktaking.
- Assist the wider Global Supply Chain team with administrative tasks as required.
- Maintain calibration records for repair tools and equipment.
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Requirements:
- Strong attention to detail and problem-solving skills.
- Interest in technical equipment, electronics, or repair activities.
- Methodical approach to work and ability to follow established procedures.
- Good organisational and time management skills.
- Ability to work both independently and as part of a team.
- Confident using computer systems and Microsoft Office applications.
- Fluent written and spoken English.
Desirable:
- Experience in a repair, manufacturing, warehouse, logistics, or supply chain environment.
- Experience using ERP systems such as SAP.
- Basic understanding of electronics or technical products.
- Experience analysing data and producing reports.
Our Offer:
- A competitive salary package.
- Holiday entitlement: 25 days of annual leave plus bank holidays, increasing by up to 5 additional days with length of service (up to 30 days total).
- A collaborative, team-focused culture with modern facilities and a flexible, engaging work environment.
- Wellbeing and development support, including private healthcare after one year of service, an Employee Assistance Programme, and a wide range of lifestyle and wellness benefits through the Perkbox platform.
- A comprehensive benefits package, including a contributory pension scheme, gym membership support, eye care vouchers, and enhanced parental leave.
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Ready to be part of something exciting and make a real impact in shaping the connected future of transport? We’d love to hear from you!
Apply via this link: [Apply Here](Apply Here)
If you have any questions, please contact Kseniia Balazy at kseniia.balazy@icomera.com
We will be reviewing applicants ongoing. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment.
About Icomera:
Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy.
Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. Visit www.icomera.com for further information.
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