Road Freight Customer Service Apprenticeship

Job Description

Handling all processes involved in Export and Import shipments by Road from inception through to final destination delivery. Confident in your ability to review and streamline transportation processes and ensure a stable, efficient and cost-effective portfolio of service partners to ensure the service offering is competitive and seamless.

What you'll do at work

• Speaking and meeting face to face with Customers
• Building strong relationships with Customers with good communication skills and a proactive approach
• Handling all different types of enquiries such as; quotations, shipments updates and advice to Customer
• Building strong relationships with Partners and Suppliers
• Good understanding of the European Road Freight market and which Partners provide the best solution and service offering based on the Customers requirements
• Booking shipments with Partners and Overseas Offices
• Raising all respective Shipping Documentation
• Handling Commercial Documentation requirements
• Handling Export and Import Customs Clearance
• Strong Commercial acumen to ensure profitability on shipments

Where you'll work

Unit 2C, Coleshill House
Station Road
Coleshill
Birmingham
B46 1HT

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

International freight forwarding specialist (level 3)

[Understanding apprenticeship levels](opens in new tab)

What you'll learn

Course contents

• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escalate within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.
• Air: Use and adapt terminology appropriate to the air freight industry.
• Air: Select and use documentation appropriate to the air freight industry.
• Ocean: Use and adapt terminology appropriate to the ocean freight industry.
• Ocean: Select and use documentation appropriate to the ocean freight industry.
• Road: Use and adapt terminology appropriate to the road freight industry.
• Road: Select and use documentation appropriate to the road freight industry.