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Road Logistics Customer Service Apprenticeship
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You will get to know the diverse world of logistics. Whether it's delivering equipment for your favorite sport or transporting sensitive components for the smartphones we use every day – you make an important contribution to life's small and big moments. Your work at Kuehne+Nagel has more impact than you can imagine.
Wage
£15,500 a year
Minimum wage rates (opens in new tab)
You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship.
Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 9.15pm - 5.15pm
37 hours a week
Start date
Monday 7 September 2026
Duration
2 years
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Logistics is the behind-the-scenes magic that keeps our world running smoothly. It's the process of moving goods from one place to another, ensuring that parcels arrive at our doors, supermarkets stay stocked, and our favourite foods are always available at restaurants. Whether it's your favourite popstar's concert gear or a football team's equipment, logistics makes it all happen, connecting us globally and making everyday life more convenient.
At Kuehne + Nagel we provide logistics solutions for business customers across the globe. We ensure that their goods are transported efficiently and reliably by air, sea, road and rail to where they need to be, meeting the unique needs of each and every one of our customers.
We are currently seeking a motivated and enthusiastic individual to join our Road Logistics Customer Service team in Bristol. The team works specifically with our large-scale strategic customer accounts from government agencies and the aerospace and defence industry. Working with our customers, other Kuehne+Nagel offices, overseas agents and service providers, we ensure the successful transportation & delivery of our customers’ goods across the world.
This is not just another job; it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!
Over the two years, you’ll be learning how to:
- Efficiently process bookings from clients and overseas agents onto our system
- Liaise with all parties to organise the movement of goods, providing exceptional customer service
- Deal with any issues that arise during a shipment and ensure the customer/department is updated
- Understand an overview of customs requirements and procedures for transporting goods
- Monitor/maintain transport records, including tracking information and performance metrics
- Support new customer implementations
- Process sales and purchase invoices for the branch
- Attend customer offsite meetings
- Recognise and escalate operational finance issues
- Highlight areas of improvement and proactively make recommendations to line manager
- Manage workload against business & financial deadlines
- Collaborate with colleagues and participate in meetings and training sessions
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Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
This position requires enhanced security clearance checks and by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. Any appointment will be strictly conditional upon and subject to the receipt of satisfactory results of these checks.
This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at https://jobs.kuehne-nagel.com/uk/en.
Where you'll work
Unit 6
Bonville Trading Estate
Bonville Road
Bristol
BS4 5QU
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SR APPRENTICESHIPS LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisation's needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost-conscious mindset when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Training schedule
You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.
Essential qualifications
- GCSE in:
5 GCSEs (grade 3-9 / A*-D) - English (grade 3-9 / A*-D)
- Maths (grade 3-9 / A*-D)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Planning skills
- Multitasking skills
- Microsoft office
- Microsoft excel
Other requirements
This position requires enhanced security clearance checks and by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. Any appointment will be strictly conditional upon and subject to the receipt of satisfactory results of these checks.
About this employer
A global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
https://jobs.kuehne-nagel.com/global/en (opens in new tab)
Company benefits
You will receive attractive benefits and an Apprentice NUS discount card
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
It’s an exciting opportunity to be a part of something big and make a real difference
Ask a question
The contact for this apprenticeship is:
SR APPRENTICESHIPS LIMITED
The reference code for this apprenticeship is VAC2000027380.
Apply now
Closes on Friday 28 August 2026
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