Kuehne+Nagel
Road Logistics Customer Service Specialist
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It's more than a job
As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys, and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will execute first-class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in Kegworth. You will learn in depth about the role, services, and processes through involvement and performing system testing and work instructions creation.
How you create impact
- Efficiently process bookings from clients and overseas agents onto the system.
- Provide operational support for the Freight Account Managers when required.
- Liaise with all relevant parties throughout the shipment to organise the movement of goods.
- Deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated.
- Process sales and purchase invoices of the branch.
- Working at all times to enable and develop a team culture.
- Completing any reasonable task requested of you by your supervisor/manager in a timely manner. When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained.
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What we would like you to bring
- Excellent communication and interpersonal skills, written and over the phone.
- Strong customer service focus.
- Able to use own initiative and work unsupervised as well as within the wider team.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal, and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise, and value service leavers bring to our organisation.
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Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions, or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
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