Kuehne+Nagel
Road Logistics Healthcare Operations Specialist
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It's more than a job
As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys, and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Join our Road Logistics Healthcare team
Join our Road Logistics Healthcare team and play a key role in delivering reliable, compliant, and customer-focused road freight solutions for healthcare customers. In this role, you’ll manage and support healthcare shipments across import, export, cross-trade, and domestic distribution, working closely with customers, planners, suppliers, and colleagues across the healthcare network.
You’ll combine operational expertise, strong customer relationships, and attention to detail to ensure every shipment meets customer requirements, quality standards, and applicable healthcare regulations. From supporting new customer implementations and providing quotations to managing bookings, customs, performance, and service issues, you’ll help ensure excellence at every stage of the supply chain.
How you create impact
- Manage healthcare road freight shipments across import, export, cross-trade, and domestic distribution, ensuring customer SOPs and working instructions are consistently followed.
- Deliver a high level of customer service by understanding customer needs, providing timely updates, and proactively identifying solutions to service challenges.
- Support customer onboarding and implementation, including the development of SOPs and work instructions and participation in customer meetings.
- Provide accurate and commercially effective spot quotes and set-rate solutions, working with Planning and other teams to meet customer requirements.
- Ensure bookings, customs documentation, invoicing, and system data are completed accurately and on time, minimizing errors and supporting cost-effective operations.
- Monitor service performance, investigate deviations, and support CAPA and continuous improvement activities to strengthen quality and reliability.
- Build strong relationships with customers, healthcare-approved hauliers, Planning, Sales, Warehouse, and the wider Healthcare network.
- Maintain full compliance with healthcare quality, GDP, QSHE, and GxP requirements, helping protect both product and patient safety.
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What we would like you to bring
- Experience in customer service and healthcare/pharmaceutical logistics, ideally with around two years’ experience in each area.
- Strong knowledge of road freight operations, including customs procedures, documentation, and Dangerous Goods by Road.
- Experience in quotations, customer collaboration, and developing solutions that meet specific customer requirements.
- Excellent organisational and time-management skills, with a high level of attention to detail.
- Strong communication and relationship-building skills, with the confidence to work with customers, suppliers, and internal stakeholders.
- An understanding of healthcare supply chain requirements, GDP/GxP standards, customer SOPs, and quality management processes.
- Confidence using MS Office, including Word and Excel, together with the ability to learn and work effectively with operational systems.
- A collaborative, flexible, and solutions-focused approach, with a commitment to continuous improvement, customer excellence, and the values and behaviours of Kuehne+Nagel.
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What's in it for you
You’ll join a collaborative Healthcare team where your work has a direct impact on the quality, reliability, and cost-effectiveness of services supporting the healthcare supply chain. You’ll have the opportunity to build strong relationships with customers and colleagues across the wider Kuehne+Nagel network, develop your expertise in healthcare logistics, and contribute to meaningful improvements in quality and service. It’s a role where attention to detail, initiative, and teamwork genuinely matter — and where your contribution helps ensure healthcare products reach their destination safely, compliantly, and on time.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions, or support our local communities, your career will contribute to more than you can imagine.
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