Metro
Roadfreight Customer Services
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Join Metro – Moving Freight. Driving Innovation. Building Careers.
At Metro, we're redefining what great logistics looks like. Combining industry expertise with innovative technology, we deliver seamless global supply chain solutions across air, ocean and road freight, helping some of the world's most recognised brands move their business forward.
But what truly sets us apart is our people.
We're a business that values fresh thinking, encourages new ideas and gives talented individuals the freedom to make a real impact. Whether you're supporting customers, solving complex logistics challenges or shaping the future of our operations, you'll be part of a collaborative team that celebrates success and supports your growth.
Everything we do is built around our values:
- Customer First – We build lasting relationships by delivering exceptional service and solutions.
- Agile – We move with pace, adapt to change and embrace new opportunities.
- Progressive – We continuously learn, improve and invest in our people.
- Innovative – We challenge the status quo and use technology to create smarter outcomes.
- Committed – We take ownership, support each other and deliver on our promises.
Role Overview
As part of our European Roadfreight Customer Services team, you’ll manage daily operations for key clients, ensuring their goods are delivered quickly, cost-effectively, and with exceptional service. If you’re passionate about logistics, customer relationships, and making a real impact - this is the role for you.
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What You’ll Be Doing
You’ll be the main point of contact for some of our most valued clients, managing their shipments and building lasting relationships. Your responsibilities will include:
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Day to day operations support
- Support our Senior Account Manager team with day-to-day operations.
- Develop strong relationships with customers, suppliers and colleagues throughout the UK and Europe, to help facilitate smooth and frictionless transport of orders to, from and within the continent.
- Enter shipments on our in-house system, you will generate orders and instructions for our suppliers.
- Manage multiple tasks at the same time, you will enjoy a busy and fast-paced atmosphere.
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Customer Service
- Deliver exceptional service with prompt responses and proactive communication.
- Understand individual customer requirements and tailor your approach.
- Input accurate information into internal systems and follow procedures
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Ownership & Responsibility
- Take full ownership of your workload and manage tasks independently.
- Show initiative and a desire to grow within the business.
- Learn from a knowledgeable and friendly team and contribute to Metro’s continued success.
What You’ll Bring
We’re looking for someone who’s enthusiastic, customer-focused, and ready to grow. You’ll need:
- Ambition to develop your career in logistics.
- Excellent customer service skills and experience in a customer-facing role.
- Previous experience in European Roadfreight (preferred but not essential).
- Strong written and verbal communication skills.
- Excellent planning and attention to detail.
- A proactive, problem-solving mindset.
- Ideally educated to A-Level standard; Degree level is a plus.
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Why Metro?
We believe in rewarding our people. Here’s a selection of what you’ll enjoy:
- Discretionary bi-annual bonus – because your success drives ours.
- Health & wellness perks – including gym discounts, retail offers, and more.
- Health cash plan – supporting your wellbeing.
- Octopus EV car scheme – drive electric, drive smart.
- Free parking – no stress, no cost.
- Respectful, inclusive culture – where your voice matters.
- Training & development – grow with us, every step of the way.
Plus, You’ll Enjoy:
- Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
- Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
- Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
- Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
- Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.
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