POP MART
Roboshop Coordinator
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POP MART
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 ROBO Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
The Role
We are looking for a full-time Technical Assistant to support our growing ROBO SHOP vending machine network. This role is responsible for keeping our vending machines running smoothly across London and nearby cities.
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You will help maintain stock levels, resolve technical issues, support new machine launches, complete office administration, and work with different teams to ensure our ROBO SHOP operations run efficiently.
Responsibilities
- Support the day-to-day operation of the ROBO SHOP vending machine network.
- Visit vending machines to replenish stock, carry out basic maintenance, and resolve technical issues where required.
- Work with internal teams and external partners to support new ROBO SHOP launches and ongoing operations.
- Monitor machine performance and help resolve operational issues quickly to minimise downtime.
- Complete administrative tasks, including preparing invoices, operational reports, and supporting finance processes.
- Maintain accurate stock records and work with the warehouse and retail teams to ensure timely replenishment.
- Help identify ways to improve processes and increase the efficiency of the ROBO SHOP network.
- Provide support outside of normal working hours when required, including occasional weekend responses.
Required Qualifications
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- Well organised with good time management skills.
- Previous experience in a technical, maintenance, operations, or field support role.
- Comfortable carrying out basic troubleshooting and maintenance on vending machines or similar equipment.
- Able to work independently and manage your own workload.
- Strong communication skills and confidence working with different teams and external partners.
- Must be able to lift 20kg in weight
- Traveling is required in this role
- Fluent in English. Mandarin language skills are an advantage but not essential.
- A full UK driving licence and willingness to travel between ROBO SHOP locations is desirable.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
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