Manchester Digital
Robotics Associate Product Manager - HMRC - SEO
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Location
Birmingham, East Kilbride, Edinburgh, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Preston
- St Mark's House, Stanley Street, Preston, PR1 4AT
- St Mary's House, St Mary's Street, Preston, PR1 4AT
Please note that due to workforce controls, Newcastle-upon-Tyne and Preston are only available to existing HMRC staff in these locations.
About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Job Description
The SO Associate Product Manager for Robotics will provide effective leadership, management and delivery controls to ensure delivery against project milestones, live service targets and release schedules in line with priorities as agreed with the project managers, business and stakeholders.
- Championing continuous professional development for individuals within Robotics in a technical capacity and building individual capabilities through coaching, mentoring and giving opportunities for staff to develop.
- Identify and monitor team risks and issues, developing mitigating actions and escalation as appropriate. Identify and work with related projects/teams to manage interdependencies.
The role is a key enabler for successful delivery of automation solutions requiring excellent leadership, problem solving, communication, collaborating and partnering skills. The role requires strong negotiation skills to work with suppliers and product owners to ensure the right solutions are identified, developed and deployed.
Company Overview
HMRC Customer Services Group (CSG)
- Established in October 2016
- Employs around 30,000 people
- One of the largest customer services organisations in the UK
Operational Excellence (OE)
- Formed in April 2018
- Recently migrated to CDIO CSG in March 2020
- Integral part of HMRC’s Customer Services Group
Our key purpose is to bring about excellence in Customer Services Group (CSG). We will lead strategic change within CSG, and develop our relationship with the rest of HMRC. We make a measurable difference to the experience of our customers and our colleagues, and our work helps to reduce the cost to serve and drive up the value of all we do.
We work closely with colleagues across HMRC to help administer the operational processes that allow our customers to pay the right amount of tax at the right time, to receive the right amount of benefits, and to manage and protect the UK borders.
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Person specification
Key Responsibilities
- Enable developers to advance the robotics backlog through design, develop, test and deliver automation solutions using the appropriate agile project management methodology/tools; learning and iterating frequently and capturing sprint metrics.
- Remove impediments/blockers to the development team for continuous smooth development/delivery of our product.
- Stakeholder engagement and management: Engage with stakeholders to understand their goals for the service, obtain buy-in from stakeholders for the vision and roadmap for product increments, and maintain good working relationships with stakeholders.
- Work with other product manager(s) to define the roadmap for your service and work with the development team and other areas of the business to translate this into actionable user stories and sprint-by-sprint plans.
- Facilitate the collaborative, dynamic planning process for each sprint, helping development team members to prioritise and self-organise around the work that needs to be completed against their capabilities and capacities.
- Facilitate the regular team agile meetings such as Sprint Planning, Checkpoint calls, Show & Tells and Sprint/Project retrospectives. Mentoring and coaching project members to ensure all are focused on a common goal and working with an Agile mind-set. Will also feedback all levels of communications via appropriate methods and styles.
- Champion continuous improvement by creating a safe and professional environment for staff to feel safe to provide honest feedback during sprint retrospectives that generates increased capability, productivity and quality of our automations and staff.
- Managing and building strong working relationships with Senior Stakeholders within CDIO, CSG, suppliers and other third parties.
- Work in partnership with the Live Services Team to resource and operate a Live Service Support Model that will effectively maintain the CDIO CSG suite of live solutions to agreed quality, gain user insights and robust service level agreements. Furthermore, strive to optimise live solutions to increase on benefits and efficiencies.
- Work in partnership with the Project Teams to ensure end to end delivery lands in the smoothest possible way, and as many blockers are removed in preparation for all team activities to reduce downtime from a technical perspective. This includes ensuring a well validated forward view of the range of technical issues that could affect Robotics Development.
- Safeguard agile ways of working, ensuring that test driven development is at the heart of the teams operating model.
- Liaise with customers, stakeholders and project managers to ensure task progress updates are communicated on a regular basis. The role requires key negotiation skills and a positive persuasive manner as all projects have dependencies on other areas out with the teams’ own sphere of influence.
- Act as a visible leader across CDIO CSG working together to build a strong community across all teams.
- Build a strong team ethos to create the right environment to motivate and enable the team to successfully deliver user stories and discovery documents.
- Be a member of wider SLT and ELT role modelling engagement and behaviours, displaying energy and enthusiasm.
- Respect and reward the contribution and achievements of individuals and team.
- Participate in and contribute to the Product Management community of practice: take part in the community of practice through participation in community meetings, and volunteering for community activities and initiatives.
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Essential Criteria
- A proven track record in successfully managing teams proficient in agile delivery using NICE software and Microsoft Office Products.
- Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
- Experience working with multidisciplinary teams.
- A demonstrable understanding of delivering automation change across multi-delivery teams.
- A demonstrable understanding of developing Robotics and Automation technologies.
- Demonstrably able to visualise, articulate, solve complex problems and concepts and make informed decisions using analytics / data.
- Experience of driving automated continuous improvement processes and outcomes based on user feedback.
- Demonstration of being able to prioritise between multiple requests, based on what is most valuable to do first, and recommend the course of action to take the work forward.
Desirable Criteria
- Professional certifications in product management, agile methodologies or ITIL can be advantageous or ambition to work towards.
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