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HM Revenue & Customs

Robotics Associate Product Manager

Manchester
£45.5k/yr
Posted about 24 hours ago
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About The Job

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

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Job Description

The SO Associate Product Manager for Robotics will provide effective leadership, management and delivery controls to ensure delivery against project milestones, live service targets and release schedules in line with priorities as agreed with the project managers, business and stakeholders.

Championing continuous professional development for individuals within Robotics in a technical capacity and building individual capabilities through coaching, mentoring and giving opportunities for staff to develop.

Identify and monitor team risks and issues, developing mitigating actions and escalation as appropriate. Identify and work with related projects/teams to manage interdependencies.

The role is a key enabler for successful delivery of automation solutions requiring excellent leadership, problem solving, communication, collaborating and partnering skills. The role requires strong negotiation skills to work with suppliers and product owners to ensure the right solutions are identified, developed and deployed.

Key Responsibilities

  • Enable developers to advance the robotics backlog through design, develop, test and deliver automation solutions using the appropriate agile project management methodology/tools; learning and iterating frequently and capturing sprint metrics.
  • Remove impediments/blockers to the development team for continuous smooth development/delivery of our product.
  • Stakeholder engagement and management: Engage with stakeholders to understand their goals for the service, obtain buy-in from stakeholders for the vision and roadmap for product increments, and maintain good working relationships with stakeholders.
  • Work with other product manager(s) to define the roadmap for your service and work with the development team and other areas of the business to translate this into actionable user stories and sprint-by-sprint plans.
  • Facilitate the collaborative, dynamic planning process for each sprint, helping development team members to prioritise and self-organise around the work that needs to be completed against their capabilities and capacities.
  • Facilitate the regular team agile meetings such as Sprint Planning, Checkpoint calls, Show & Tells and Sprint/Project retrospectives. Mentoring and coaching project members to ensure all are focused on a common goal and working with an Agile mind-set. Will also feedback all levels of communications via appropriate methods and styles.
  • Champion continuous improvement by creating a safe and professional environment for staff to feel safe to provide honest feedback during sprint retrospectives that generates increased capability, productivity and quality of our automations and staff.
  • Managing and building strong working relationships with Senior Stakeholders within CDIO, CSG, suppliers and other third parties.
  • Work in partnership with the Live Services Team to resource and operate a Live Service Support Model that will effectively maintain the CDIO CSG suite of live solutions to agreed quality, gain user insights and robust service level agreements. Furthermore, strive to optimise live solutions to increase on benefits and efficiencies.
  • Work in partnership with the Project Teams to ensure end to end delivery lands in the smoothest possible way, and as many blockers are removed in preparation for all team activities to reduce downtime from a technical perspective. This includes ensuring a well validated forward view of the range of technical issues that could affect Robotics Development.
  • Safeguard agile ways of working, ensuring that test driven development is at the heart of the teams operating model.
  • Liaise with customers, stakeholders and project managers to ensure task progress updates are communicated on a regular basis. The role requires key negotiation skills and a positive persuasive manner as all projects have dependencies on other areas out with the teams' own sphere of influence.
  • Act as a visible leader across CDIO CSG working together to build a strong community across all teams.
  • Build a strong team ethos to create the right environment to motivate and enable the team to successfully deliver user stories and discovery documents.
  • Be a member of wider SLT and ELT role modelling engagement and behaviours, displaying energy and enthusiasm.
  • Respect and reward the contribution and achievements of individuals and team.
  • Participate in and contribute to the Product Management community of practice: take part in the community meetings, and volunteering for community activities and initiatives.

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Essential Criteria

  • A proven track record in successfully managing teams proficient in agile delivery using NICE software and Microsoft Office Products.
  • Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
  • Experience working with multidisciplinary teams.
  • A demonstrable understanding of delivering automation change across multi-delivery teams.
  • A demonstrable understanding of developing Robotics and Automation technologies.
  • Demonstrably able to visualise, articulate, solve complex problems and concepts and make informed decisions using analytics / data.
  • Experience of driving automated continuous improvement processes and outcomes based on user feedback.
  • Demonstration of being able to prioritise between multiple requests, based on what is most valuable to do first, and recommend the course of action to take the work forward.

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Desirable Criteria

  • Professional certifications in product management, agile methodologies or ITIL can be advantageous or ambition to work towards.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service (opens in a new window)

How To Apply

As part of the application process, you will be asked to provide the following:

  • A name-blind CV including your job history, qualifications and previous experiences. Your CV should be no more than 500 words.
  • A 500-word personal statement. Your personal statement should show how you meet the person specification and essential criteria.
  • Separate 250 word statements for the following behaviour: Managing a Quality Service.
  • Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Important Information For Existing HMRC Contractual Homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Contact point for applicants

Job Contact

Name : Heather Smith
Email : heather.smith6@hmrc.gov.uk

Recruitment team
Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

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Location

Manchester, England, United Kingdom

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