Engineered Arts
Robotics Operations Engineer
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Role Outline
A truly unique opportunity to join a high profile humanoid robotics company working on next level human interaction.
Our robots are known worldwide and are regularly featured in the media, both traditional and social. We regularly attend trade shows to show off our tech, or offer rentals for 3rd party exhibitions, shows, ceremonies and more, many times in attractive global destinations such as Las Vegas and Dubai. Setting up robots and being on hand to ensure a consistently wow experience is key to our customers' success for these events. Customers who have purchased our robots need help before delivery, for installation and post-install training and support.
In this role you will become a subject expert on our Ameca and Mesmer humanoid robots. This will allow you to ensure customers are ready for a robot and help them ensure their robot is functioning well for its entire lifetime. You’ll intuitively understand the robots inside and out, gaining the ability to rapidly diagnose the root causes of issues which may occur during operation.
You’ll also be the proud parent of our in-house fleet of robots. Ensuring they are up to scratch, maintaining and upgrading where required and making sure they are in tip top condition for live or virtual demonstration and ready to be sent off to another of their high profile engagements.
Our internal motto is ‘Be Wow’, our robots are certainly wow but so are our team members, including you.
Main Responsibilities
- Installation and/or robot rental engagements
- Liaising with customers on requirements of the venue (such as power and network connectivity requirements)
- Executing final check and robot packing prior to shipping, as well as return checks and maintenance
- Travel to customer premises or rental venue for set up and installation
- For sales, training customer stakeholders on safe usage and maintenance of robots (either at customer premises or at an EA office)
- For rentals, being on-site to ensure robots look and work their best for the duration of the rental, then de-install, pack and ensure safe pick-up for onward shipping
- Fleet operations
- Be first point of contact on our digital helpdesk, answering customer queries and issues
- Work with and reassure customers that we are here to help and uphold our target of high quality support
- Own helpdesk tickets, seeking additional information from other team members and organising spare parts with the production team
- Connect to customer robots remotely to diagnose any issues and help with remedies
- Organise any spares which require shipping to customer and ensure there are adequate instructions for customer fixes
- For larger issues which needs an on-site presence, organise hardware requirements and travel to customer to fix issues
- Trade-shows and event execution
- Travel to desirable worldwide destinations for trade shows we exhibit at
- Be an EA ambassador, talking with visitors to our trade stands
- Ensure booth services are ready before robot despatch, set up exhibit, ensure smooth operation and safe packing for return journey
- EA Robot well-being
- Own and care for the EA owned robots, make sure they are always in top condition for developers to use and when potential customers visit the office to view the tech, or are ready to be shipped off to an event at a moments notice
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Challenges
- Identifying root causes of issues from customer feedback, information and remote diagnostics, using knowledge of the robot systems personally, and from the rest of the team
- You should be passionate about treating the cause, not the symptoms
- Managing time between travel and office-based activities
- Learning enough about the mechanics, electronics and software systems and keeping on top of constantly evolving developments to allow diagnosis of issues
- Be one of the first post of call for all EA employees as well as our customers when robots don't behave as expected
- Ensure in-house robots behave as expected as much as possible and always ready to receive potential customer visits
- You will go through an initial training and assessment phase
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Qualifications, Knowledge, Key Skills and Experience
Essential
- Experience in customer facing roles
- Electronics essentials, understanding how to diagnose issues with standard tools such as multimeter and oscilloscopes
- Mechanical assembly experience, professional or hobby
- Full UK driving licence
- Ability to travel to most global destinations without visa application requirements (ie eligible for visa waiver programmes, visa on arrival or no visa required. Especially travel to Europe, USA and UAE)
- Excellent communication skills, both verbal and written, and the ability to take on new information from a variety of sources
Desirable
- Experience exhibiting at trade shows
- Experience in supporting complex mechanical devices or machine tools
- Computer networking knowledge and troubleshooting
- Python scripting experience
Useful
- Robotics knowledge, experience and interest in humanoid robots
- Fluency in multiple languages
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