General All-Purpose Plastics (GAP) Ltd
Rockdoor Service Engineer
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Join our team as a Rockdoor Service Engineer
Salary - Dependent on experience
Providing professional after-sales support to customers. You will inspect, service and repair Rockdoor composite doors, identify faults and complete adjustments to ensure doors operate safely and effectively. This customer-facing role is suited to a practical, organised individual with strong communication skills and experience in door installation, maintenance or repair.
Key responsibilities - Rockdoor service engineer
- Attend customer appointments to inspect, service and repair Rockdoor composite doors and associated hardware.
- Diagnose issues with door operation, alignment, locking mechanisms, hinges, handles and other components.
- Carry out adjustments and repairs in line with manufacturer guidance and company procedures.
- Assess reported faults, identify the work and parts required, and explain findings and next steps clearly to customers.
- Complete service reports, job records and any required customer paperwork accurately and promptly.
- Manage tools, parts and materials responsibly, keeping the vehicle organised and reporting stock requirements.
- Plan and prioritise appointments to support a reliable and efficient service.
- Maintain a professional and courteous manner when representing the company at customer properties.
- Follow health and safety requirements, safe working practices and relevant manual handling guidance.
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Essential skills and experience - Rockdoor service engineer
- Experience in door installation, repair, maintenance or a similar practical trade is desirable.
- Good practical and problem-solving skills, with the ability to diagnose faults and carry out repairs carefully.
- Confident communication skills and a customer-focused approach.
- Good organisation and attention to detail when planning visits and completing job records.
- Ability to work independently while contributing positively to a team.
- Full UK driving licence and willingness to travel to customer appointments.
- Ability to use hand and power tools safely and appropriately.
- A can-do attitude and a willingness to learn about Rockdoor products and service processes.
Working environment and development - Rockdoor service engineer role
- Customer-facing work at residential properties.
- Training and opportunities to develop product and technical knowledge.
- A varied role supporting customers and the wider service team.
- Christmas shutdown
- 33 days holiday (inc B/H)
- Excellent opportunities to develop and grow your career
- Free life assurance
- Employee discounts
What Our People Say:
“I am really loving my time here at GAP! The business has grown over the past few years and I am looking forward to see where we will be in the next few years. I enjoy everything about my job, the work culture is amazing and there is always somebody there if you ever need anything. I would recommend GAP to anybody in a heartbeat.”
“Since starting at GAP the business has continuously grown which meant the staff have progressed and grown with the company. The owners are great and kept it a family run place to work - no one is just a number.”
“GAP is a fun and inspiring place to work. The business has grown fast over the years so there is a real buzz around the place. Personally, I think if you work hard you will be rewarded, they have always supported me through hard times, it’s like a family not just a work place!”
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We are an equal-opportunity employer
Diversity and inclusion are essential to us, and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and has an equal opportunity to succeed.
Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please contact our Recruitment Team.
If you possess the practical skills, customer service experience and personal qualities to join us, please submit your CV for consideration.
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